SAP Service Delivery Manager

Kforce Inc; New Brunswick (NJ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401(k)

Job summary

Kforce Inc. is seeking a SAP Service Delivery Manager for a client in New Brunswick, NJ. The role oversees SAP AMS operations, enhancements, transitions, service performance and client relationships.

You will lead onshore/offshore teams, drive continuous improvement, ensure SLA/KPI, and balance regulatory/compliance with business needs. The position requires 10+ years in SAP within regulated environments and a strong background in IT service management and stakeholder engagement.

Qualifications

• 10+ years in SAP application development, implementation and support in regulated environments.
• Strong knowledge of SAP processes across manufacturing, supply chain, procurement, quality, warehouse & finance.
• Experience managing onshore/offshore or distributed teams and IT service management.

Responsibilities

• Lead day-to-day SAP AMS operations with SLA/KPI performance and client satisfaction.
• Oversee SAP enhancements from requirements through testing, production, and post-go-live support.
• Manage SAP transition and knowledge transfer, planning and risk management.
• Serve as operational contact for business and IT stakeholders; handle escalations.
• Lead cross-location teams ensuring collaboration, resource alignment, and skill development.
• Drive continuous improvement reducing incidents and simplifying support processes.

Skills

SAP AMS

ITSM

GxP compliance

Stakeholder management

Onshore/offshore leadership

Tools

SAP Modules

GxP validation tools

Job description

Responsibilities

Kforce has a client in New Brunswick, NJ that is seeking a SAP Service Delivery Manager. Summary: The role will oversee, application enhancements, AMS operations, transition activities, service performance, and client relationships. The SAP Service Delivery Manager should be comfortable working across both business and technical teams and have the leadership skills to manage delivery through steady-state operations. Job Responsibilities:

• Lead day-to-day SAP AMS operations, ensuring SLA/KPI performance, service quality, and client satisfaction across functional and technical teams
• Oversee SAP application enhancement delivery, from requirements and planning through testing, production, and post-go-live support
• Lead SAP transition and knowledge-transfer activities, including planning, readiness, risk management, and the move from hypercare to steady-state AMS
• Serve as the primary operational contact for client business and IT stakeholders, managing escalations and providing clear communication on service performance, risks, and delivery progress
• Lead and engage with SAP functional and technical teams, ensuring effective collaboration across onshore/offshore locations, resource alignment, knowledge retention, and continuous skill development
• Drive continuous improvement across SAP AMS, reducing recurring incidents, improving productivity, and simplifying support processes through root-cause analysis and an effective operating model

Requirements

• 10+ years of experience supporting large SAP application development, implementation, and support in pharmaceutical, life sciences, or other regulated environments, with an understanding of GxP, validation, compliance, and documentation requirements
• SAP Business & Techno-Functional Expertise: Strong knowledge of SAP processes across manufacturing, supply chain, procurement, quality, warehouse, and finance, with the ability to work across functional, development, integration, Basis, and security teams
• Strong understanding of IT service management, including incident, problem, change, release, and SLA management and ability to translate business requirements into practical SAP solutions while balancing regulatory, technical, and operational needs
• Strong client-facing and stakeholder-management experience
• Experience managing onshore/offshore or geographically distributed teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.