Manager Intake Management

Kforce Inc; West Palm Beach (FL); On-site; USD 110,000 - 165,000; Full time

Job summary

Kforce is seeking a Manager Intake Management in West Palm Beach, FL to lead the entry point for SAP enhancements, projects, and complex inquiries, excluding routine incidents.

You will categorize requests into service tiers, route to CoE leads for sizing, and ensure ROI-driven, standardized intake while collaborating with business leaders and steering committees.

Qualifications

• 7+ years in IT demand management or SAP governance in a large enterprise.
• Ability to influence executive stakeholders and lead IT steering committees.
• Strong ROI modeling and value realization for technology investments.
• Ability to translate business needs into actionable SAP solutions.

Responsibilities

• Serve as the single point of entry for SAP enhancements, projects, and complex inquiries.
• Categorize requests into Foundational, Operational, or Transformational service tiers.
• Route validated requests to CoE leads for sizing and backlog integration.
• Partner with business requestors to uncover true operational needs.
• Enforce standardized intake with problem statements, ROI, and impact metrics.
• Identify and consolidate duplicate requests across OpCos.
• Maintain the master CoE Demand Funnel for executive visibility.
• Present validated intake backlog to IT Steering Committee and ARB for funding.
• Reject requests conflicting with Clean Core strategy or requiring training instead of configuration.

Skills

Executive stakeholder management

IT demand management

SAP governance

ROI modeling

Education

Bachelor's degree

MBA preferred

Tools

Jira

Confluence

Job description

Responsibilities

Kforce has a client that is seeking a Manager Intake Management in West Palm Beach, FL. Responsibilities:

• Serve as the single point of entry for all SAP enhancements, projects, and complex inquiries, explicitly excluding standard break/fix incidents
• Categorize every incoming request into the CoE's defined service tiers: Foundational (Risk/Compliance), Operational (Process Velocity), or Transformational (Strategic Growth)
• Route validated requests to the appropriate CoE leads, such as the Sales Product Lead or Master Data Architect, for technical sizing and backlog integration
• Partner with business requestors-often non-technical field or finance leaders-to unpack their surface-level "wants" and identify their true operational "needs"
• Enforce a standardized intake framework by requiring requestors to define the problem statement, the impacted BPO cluster, and the expected ROI (e.g., hours saved, revenue accelerated, errors reduced) before any technical resources are assigned
• Identify duplicate requests across different operating companies (OpCos) and consolidate them into a single, standardized enterprise requirement
• Maintain the master CoE Demand Funnel to provide the CIDO and VP of Process Improvement with a transparent, real-time view of what the business is asking for versus what the CoE actually has the capacity to deliver
• Prepare and present the validated intake backlog to the IT Steering Committee and Architectural Review Board (ARB) for final executive approval and funding
• Actively reject or redirect requests that violate the enterprise "Clean Core" strategy, offer negative ROI, or can be solved through process training rather than system configuration

Responsibilities

Kforce has a client that is seeking a Manager Intake Management in West Palm Beach, FL. Responsibilities:

• Serve as the single point of entry for all SAP enhancements, projects, and complex inquiries, explicitly excluding standard break/fix incidents
• Categorize every incoming request into the CoE's defined service tiers: Foundational (Risk/Compliance), Operational (Process Velocity), or Transformational (Strategic Growth)
• Route validated requests to the appropriate CoE leads, such as the Sales Product Lead or Master Data Architect, for technical sizing and backlog integration
• Partner with business requestors-often non-technical field or finance leaders-to unpack their surface-level "wants" and identify their true operational "needs"
• Enforce a standardized intake framework by requiring requestors to define the problem statement, the impacted BPO cluster, and the expected ROI (e.g., hours saved, revenue accelerated, errors reduced) before any technical resources are assigned
• Identify duplicate requests across different operating companies (OpCos) and consolidate them into a single, standardized enterprise requirement
• Maintain the master CoE Demand Funnel to provide the CIDO and VP of Process Improvement with a transparent, real-time view of what the business is asking for versus what the CoE actually has the capacity to deliver
• Prepare and present the validated intake backlog to the IT Steering Committee and Architectural Review Board (ARB) for final executive approval and funding
• Actively reject or redirect requests that violate the enterprise "Clean Core" strategy, offer negative ROI, or can be solved through process training rather than system configuration

Requirements

• Bachelor's degree in Computer Science, Business Administration, or a related technical field; MBA or advanced degree strongly preferred
• 7+ years of progressive experience in IT demand management, SAP governance, or strategic business analysis within a large-scale enterprise environment
• Proven ability to influence executive stakeholders and lead IT steering committees to align technical roadmaps with business objectives
• Expert-level capability in decoding complex business challenges into actionable technical requirements and high-impact SAP solutions
• Deep expertise in business case development, ROI modeling, and value realization tracking for enterprise-level technology investments

Preferred Qualifications

• PMP (Project Management Professional), CBAP (Certified Business Analysis Professional), or SAP S/4HANA certification highly desired
• Exceptional communication and negotiation skills, conflict resolution, and the ability to influence without direct authority
• Proficiency with Jira, Confluence, or similar project management and documentation platforms

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.