SAP SD Order Management Specialist

Shiv Software Experts; Hercules (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Shiv Software Experts seeks an experienced SAP SD Order Management Specialist to deliver functional support and end-to-end OTC optimization in an SAP environment. You will configure SAP SD components, troubleshoot issues, and collaborate with business stakeholders and IT teams.

The ideal candidate brings 10+ years of SAP SD consulting, strong integration knowledge with pricing and MM, and a track record of ITIL-aligned incident management and cross-functional delivery.

Qualifications

• Bachelor's degree in Information Systems, CS, or related field.
• 10+ years SAP SD functional consulting experience focusing on Order Management.
• Deep knowledge of end-to-end OTC processes (order to cash).
• Experience with SAP SD integration with Pricing, MM, LE, FI-AR.
• Experience supporting EDI/IDoc-based order processing and interface troubleshooting.
• Familiarity with ITIL incident, problem, and change management.

Responsibilities

• Provide L2/L3 SAP SD Order Management support via JSM with timely SLA adherence.
• Configure SAP SD order management: document types, item categories, ATP checks, credit checks, output determination.
• Collaborate with stakeholders to translate requirements into SAP solutions and perform fit-gap analyses.
• Lead testing activities (unit, SIT, regression) and support UAT.
• Serve as SAP SD led on projects, including design, build, cutover, and hypercare.
• Coordinate with Pricing, MM, LE, FI-AR, and EDI/IDoc teams to resolve integrations.

Skills

SAP SD Order Management

OTC processes

Jira Service Management

Cross-functional collaboration

Troubleshooting

Education

Bachelor's degree

Tools

JSM

Job description

Role: SAP SD Order Management Specialist

Location: Hercules, CA (Hybrid)

We are seeking an experienced SAP SD Order Management Specialist to provide functional support, configuration, and continuous improvement of end-to-end Order to Cash (OTC) processes within an SAP environment.

The ideal candidate will possess strong hands-on expertise in SAP SD configuration, troubleshooting, and cross-functional integration, along with the ability to collaborate with business stakeholders, technical teams, and IT

Key Responsibilities

• Provide L2/L3 functional support for SAP SD Order Management incidents and service requests through Jira Service Management (JSM), ensuring timely resolution within defined SLAs.
• Configure and maintain SAP SD order management functionalities, including sales document types, item categories, schedule line categories, copy controls, availability checks (ATP), credit management, and output determination.
• Work closely with business stakeholders to understand requirements, conduct fit-gap analysis, and translate business needs into functional specifications and SAP solutions.
• Perform detailed root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions.
• Support SAP SD enhancements throughout the solution lifecycle, including functional design, configuration, testing, deployment, and post-production hypercare.
• Develop and execute unit, System Integration Testing (SIT), and regression test scenarios, and provide functional support during User Acceptance Testing (UAT).
• Serve as the SAP SD Order Management functional lead for assigned projects, contributing to solution design, build, cutover planning, and hypercare activities.
• Collaborate with cross-functional teams across SAP Pricing, Materials Management (MM), Logistics Execution (LE), Finance (FI-AR), and EDI/IDoc to resolve integration-related issues.

Required Qualifications and Skills

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.
• 10+ years of hands-on experience in SAP SD functional consulting, support, and configuration, with a strong focus on Order Management.
• In-depth understanding of end-to-end Order to Cash (OTC) processes, including sales order entry, order processing, delivery management, and billing.
• Strong hands-on configuration experience with:
• Sales document types and item categories.
• Schedule line categories and determination.
• Copy control and document flow.
• Availability to Promise (ATP) and credit checks.
• Output determination and order processing controls.
• Working knowledge of SAP SD integration with Pricing, MM, LE, and FI-AR.
• Experience supporting EDI/IDoc-based order processing, including troubleshooting inbound and outbound interface failures.
• Strong SAP troubleshooting and analytical skills, including familiarity with relevant transactions, tables, application logs, and error analysis.
• Proven experience in preparing functional specifications, configuration documents, test scripts, and end-user documentation.
• Hands-on experience with ITIL-based incident, problem, and change management processes.
• Experience working with Jira Service Management (JSM) or similar ITSM platforms.
• Strong communication, stakeholder management, problem-solving, and cross-functional collaboration skills.