SAP SD Order Management Specialist

Computer Task Group, Inc; Hercules (CA); Hybrid; USD 83,000 - 87,000; Full time

Job summary

CTG seeks an experienced SAP SD Order Management Specialist for a Hercules, CA hybrid remote contract. You will provide Level 2/3 functional support, configure SAP SD, and collaborate across SAP modules to ensure seamless order processing from order entry to billing.

The role emphasizes requirements gathering, fit-gap analysis, and end-to-end testing (unit, SIT, UAT) with emphasis on SAP integrations and SOX compliance. Strong communication is essential.

Qualifications

• 10+ years of hands-on SAP SD functional consulting, configuration, and production support.
• Experience in full-lifecycle SAP implementations and complex integration scenarios.
• Excellent English communication and stakeholder management skills.

Responsibilities

• Provide Level 2/3 SAP SD Order Management support, resolving incidents within SLAs.
• Configure and enhance SAP SD order management functionality and integration points.
• Gather requirements, perform fit-gap analyses, and translate needs into functional specs and SAP solutions.
• Lead SAP SD Order Management initiatives, including design, cutover planning, and post-implementation support.
• Collaborate with cross-functional teams (Pricing, MM, LE, FI-AR, EDI/IDoc) to resolve integration issues.
• Follow ITIL-based incident, problem, and change management processes and SOX controls.

Skills

SAP SD Order Management

OTC processes

SOX/compliance

ITIL service management

Troubleshooting

Cross-functional collaboration

Documentation

Unit/SIT/UAT testing

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management

SAP Certified Associate – Sales certification

Tools

SAP SD

Jira Service Management

EDI/IDoc

Job description

CTG is seeking to fill an SAP SD Order Management Specialist position for our client.

Location: Hercules, CA (Hybrid Remote)
Duration: Ongoing Contract

Duties

• Provide Level 2 and Level 3 functional support for SAP SD Order Management incidents and service requests, ensuring timely resolution within established service-level agreements (SLAs).
• Configure, maintain, and enhance SAP SD order management functionality, including sales document types, item categories, schedule line categories, copy controls, availability checks (ATP), credit management, and output determination.
• Partner with business stakeholders to gather requirements, perform fit-gap analysis, and translate business needs into functional specifications and SAP solutions.
• Perform root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions.
• Support SAP SD enhancements throughout the solution lifecycle, including functional design, configuration, testing, deployment, and post-production support.
• Develop and execute unit, system integration (SIT), and regression testing, and provide functional support during user acceptance testing (UAT).
• Lead assigned SAP SD Order Management initiatives, contributing to solution design, build, cutover planning, and post-implementation support.
• Collaborate with cross-functional teams across SAP Pricing, Materials Management (MM), Logistics Execution (LE), Finance (FI-AR), and EDI/IDoc to resolve integration issues.
• Troubleshoot order processing failures using SAP transactions, tables, application logs, and technical debugging information.
• Maintain functional specifications, configuration documentation, standard operating procedures (SOPs), test scripts, and user guides.
• Follow ITIL-based incident, problem, and change management processes while ensuring compliance with applicable SOX controls and audit requirements.

Skills

• Strong hands-on SAP SD configuration and troubleshooting expertise, particularly in Order Management.
• In-depth knowledge of end-to-end Order to Cash (OTC) processes, including sales order entry, order processing, delivery management, and billing.
• Experience configuring sales document types, item categories, schedule line determination, copy controls, document flow, ATP, credit checks, and output determination.
• Working knowledge of SAP SD integration with Pricing, MM, LE, and FI-AR.
• Experience supporting EDI/IDoc-based order processing and troubleshooting inbound and outbound interface failures.
• Strong analytical, problem-solving, and root-cause investigation skills.
• Ability to develop functional specifications, configuration documents, test scripts, and end-user documentation.
• Familiarity with ITIL-based service management processes and Jira Service Management (JSM) or similar ITSM platforms.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Ability to manage competing priorities while maintaining service quality and meeting delivery commitments.

Experience

• 10+ years of hands-on SAP SD functional consulting, configuration, and production support experience, with a strong focus on Order Management.
• Proven experience supporting complex SAP SD production environments and independently resolving functional and integration issues.
• Experience supporting SAP enhancements and projects through requirements gathering, solution design, configuration, testing, deployment, and hypercare.
• Experience working with business stakeholders, technical teams, and global IT partners.
• Preferred experience in full-lifecycle SAP implementations.
• Prior experience in life sciences, medical devices, healthcare, or other regulated industries is preferred.
• Experience with SOX compliance, audit controls, and enterprise documentation standards is preferred.
• Flexibility to travel domestically and internationally as required is preferred.

Education

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.
• SAP Certified Associate – Sales certification or equivalent SAP SD certification is preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $60.00 to $63.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.