Customer Service Representative - Grand Prairie, TX

Wurth Industry of North America; Grand Prairie (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Wurth Louis and Company (WLAC) in Grand Prairie, TX is seeking a Customer Service Representative to handle orders, pricing inquiries, and delivery updates. You will coordinate with internal teams to ensure accuracy and timely communication with customers.

The role emphasizes SAP data entry, strong communication, the ability to multi-task, and occasional upselling to grow sales while delivering exceptional service on-site.

Qualifications

• High School or GED equivalent required.
• 2–4 years of customer service/data entry experience preferred.
• SAP experience is preferred.
• 1–3 years experience with inside/outside sales.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task and work under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Accept incoming calls, emails, and texts for quotes, price, delivery and orders.
• Answer questions related to product offerings.
• Develop, document, audit, and maintain customer activity in SAP.
• Maintain data entry on orders and verify accuracy.
• Maintain electronic records and files.
• Identify and respond to urgent issues with timely solutions.
• Build relationships with customers and internal departments to drive excellence.
• Understand metrics and reports as provided by management.
• Look to upsell and increase sales volume.
• Gather information from vendors and internal departments to inform customers.
• Perform other duties as assigned.

Skills

Communication

Data entry

Multitasking

Customer relationships

Verbal communication

Education

High School or GED

Tools

SAP

MS Excel

MS Word

MS Outlook

Job description

Customer Service Representative - Grand Prairie, TX

Job Category : Inside Sales Reps

• Full-Time
• On-site

Locations

Showing 1 location

Grand Prairie, TX 75050, USA

Description

SUMMARY:

The Customer Service Representative is responsible for accepting/processing orders and answering questions about price, product availability, order status, and lead-times. Acts as a liaison between all company departments and the customer to ensure efficiency and communication are maintained. Monitors, follows-up, and resolves issues with customers regarding changes in requirements (which could be customer or company driven). Works to resolve all issues related to delivery, pricing, and any other general issues customers may have promptly. Works with all internal departments at all levels to ensure customer satisfaction

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Accepts incoming phone calls, e-mails, and texts requests for quotation, price, delivery and new/change orders.
• Answers questions related to company’s product offering.
• Develops, documents, audits, and maintains all customer activity in SAP system.
• Maintains data entry on orders and performs order verification to ensure accuracy.
• Maintains necessary records, files, and report in electronic format.
• Understands the urgency and priorities of situations, as they arise, and implements appropriate and timely responses.
• Establishes and maintains key relationships with customers, and key internal departments at all levels in order to drive operational excellence.
• Ability to understand and interpret metrics and reports as established by management.
• Maintains the highest ethical standards.
• Look to add value to orders by upselling and increasing sales volume.
• Gain information from vendors and internal departments to provide complete information to both internal and external customers.
• Perform other duties as assigned.

COMPETENCIES

• Communication
• Follow-Up
• Initiating Action
• Planning and Organizing
• Work Standard
• Flexibility
• Strong customer relationships

Education and/or Experience

• High School or GED equivalent required
• Minimum 2-4 years experience in customer service/data entry role a plus.
• SAP experience is preferred
• One to three years (1-3) experience working with inside and outside sales.
• Intermediate skill level of Microsoft Office (Word, Excel, Outlook, etc.)
• Ability to multi-task
• Ability to work well under pressure
• Excellent written and verbal communication skills

Physical Requirements:

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, and lifting up to 25 lbs. of material, finger dexterity for activities such as data entry and calculator use, grasping, repetitive motions, speaking, hearing, visual acuity, and mobility between locations. Must have experience with MS Excel, Word, and Outlook. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply concepts of basic algebra and accounting. Use of both hands is required.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Wurth Louis and Company (WLAC) is an equal opportunity employer and provides reasonable accommodations to employees and applicants with physical and/or mental disabilities. We value and encourage diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This applies to all employment practices within our organization and is based on qualifications, merit and business needs.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.