SAP-Powered Control Tower Operations Lead

OIA GLOBAL; Chicago (IL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Training & development

Relaxed culture

Bonus incentives

OIA University access

Recognition programs

Job summary

OIA Global is seeking an Operational Excellence Specialist to help launch and grow a Customer Control Tower initiative in the US, with flexible location from Chicago or Cincinnati. You will oversee end-to-end supply chain visibility, coordinate stakeholders, and drive improvements across transportation, warehousing, and customer operations.

You will apply SAP-enabled order management expertise, manage exceptions, and lead root-cause analysis to deliver world-class service.

Qualifications

• Experience in logistics, supply chain, transportation, customer operations, or Control Tower environments.
• 2+ years in Supply Chain, Logistics, 4PL, or Control Tower.
• Strong problem-solving and decision-making skills.
• Experience with SAP-enabled order management.

Responsibilities

• Supporting the launch and ongoing development of a new Customer Control Tower operation.
• Monitoring supply chain activity and proactively managing operational exceptions.
• Acting as a central coordination point between customers, carriers, warehouses, and internal teams.
• Leading the resolution of supply chain disruptions, delays, shortages, and service issues.
• Driving visibility and communication across the end-to-end supply chain.
• Identifying trends, risks, and opportunities through operational data analysis.
• Supporting Root Cause Analysis (RCA) and continuous improvement initiatives.
• Helping establish and refine standard operating procedures, governance, and performance reporting.
• Ensuring customers receive a consistently high level of service and operational support.

Skills

SAP order management

Problem solving

Stakeholder management

Communication

Data analysis

Tools

ERP systems

TMS

WMS

SC visibility platforms

Job description

OIA Global is seeking an Operational Excellence Specialist to help launch and grow a Customer Control Tower initiative in the US, with flexible location from Chicago or Cincinnati. You will oversee end-to-end supply chain visibility, coordinate stakeholders, and drive improvements across transportation, warehousing, and customer operations.

You will apply SAP-enabled order management expertise, manage exceptions, and lead root-cause analysis to deliver world-class service.