SAP Junior Technical Support Engineer

IQHector Technologies LLC.; Cayce (SC); On-site; USD 95,000 - 120,000; Full time

Job summary

A leading technology solutions provider is seeking a skilled professional to configure and maintain SAP ECC HR modules. The role involves optimizing workflows, executing tests, and improving data accuracy in HR systems. A Bachelor’s or Master’s degree in a relevant field or equivalent experience is required, along with hands-on experience in SAP HR modules. The candidate must work closely with HR and IT teams to ensure system reliability and compliance.

Qualifications

• Experience with SAP ECC system configuration, testing, and troubleshooting.
• Knowledge of HIPAA and FLSA data privacy standards.
• Ability to monitor data integrity and resolve issues.
• Advanced reporting and dashboard development using SAP tools, Excel, and Power BI.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams).
• Experience with role‑based access control (RBAC) and position‑driven system access configuration.
• Strong problem‑solving and troubleshooting skills, with the ability to identify root causes and implement sustainable solutions.

Responsibilities

• Configure and maintain SAP ECC HR modules.
• Execute unit and user acceptance testing.
• Monitor and improve data accuracy in HR systems.
• Collaborate with HR and IT to design position‑based access controls and ensure appropriate data access across roles.
• Maintain system protocols and configuration documentation to support change management and audit readiness.
• Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.
• Support production rollouts and ensure minimal disruption to HR operations.
• Troubleshoot and resolve system issues, escalating complex problems as needed.
• Monitor and improve data accuracy and integrity across HR systems.
• Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.
• Compare data across systems to identify inconsistencies and recommend corrective actions.
• Support audit and compliance reporting requirements.
• Create and maintain technical documentation, including configuration records, SOPs, and user guides.
• Provide technical support to HR users and assist with training on new system features or workflows.
• Update SharePoint and other collaboration tools with relevant system documentation and resources.
• Work closely with HR, IT, and Finance departments to align system functionality with business needs.
• Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
• Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.
• Support risk mitigation strategies and ensure compliance with IT security and development standards.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection.

Skills

Hands-on experience with SAP ECC HR modules

Working knowledge of state HR/payroll processes

Strong skills in data validation

Advanced reporting and dashboard development

Proficient in Microsoft Office products

Experience with role-based access control

Strong problem-solving skills

RBAC

Troubleshooting

Education

Bachelor's or Master's Degree in a relevant field or equivalent work experience

Tools

SAP tools

Excel

Power BI

Microsoft Office (Word, PowerPoint, Visio)

SharePoint

Job description

System Configuration & Workflow Optimization

• Configure and maintain SAP ECC HR modules within the SCEIS platform to support evolving business needs.
• Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
• Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.
• Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
• Maintain system protocols and configuration documentation to support change management and audit readiness.

Testing & Implementation

• Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.
• Support production rollouts and ensure minimal disruption to HR operations.
• Troubleshoot and resolve system issues, escalating complex problems as needed.

Data Quality & Reporting

• Monitor and improve data accuracy and integrity across HR systems.
• Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.
• Compare data across systems to identify inconsistencies and recommend corrective actions.
• Support audit and compliance reporting requirements.

Documentation & Support

• Create and maintain technical documentation, including configuration records, SOPs, and user guides.
• Provide technical support to HR users and assist with training on new system features or workflows.
• Update SharePoint and other collaboration tools with relevant system documentation and resources.
• Work closely with HR, IT, and Finance departments to align system functionality with business needs.

Project & Change Support

• Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
• Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.
• Support risk mitigation strategies and ensure compliance with IT security and development standards.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection.

Position details

The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours.

The candidate will work closely with the Assigned Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with Human Resource staff, OIT, and subject matter experts for the system design and testing.

This will also include compliance to DPH security policy/procedures as well as integrating systems when possible to streamline staff workflows, user security, and data correction.

Contractual and compliance requirements include signing the DPH confidentially agreement and/or Business Associate agreement if applicable, onsite presence during each week throughout the term of the contract, and adherence to all DPH IT standards, policies, and procedures.

Payment Schedule: All timesheets shall be entered and approved in a timely manner per State contract terms. The State will not pay any extra costs (i.e., Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Hands‑on experience with SAP ECC (SCEIS) HR modules, including system configuration, testing, and troubleshooting to optimize SAP HR system workflows to support automation and reduce manual processes.
• Working knowledge of state HR/payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
• Strong skills in data validation, integrity monitoring, and issue resolution across HR systems.
• Advanced reporting and dashboard development using SAP tools, Excel, and Power BI.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams).
• Experience with role‑based access control (RBAC) and position‑driven system access configuration.
• Strong problem‑solving and troubleshooting skills, with the ability to identify root causes and implement sustainable solutions.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Experience with industry standard information security practices.
• Written and verbal communication skills.
• Understanding of IT development and implementation projects.
• Proficient in creating and maintaining technical documentation, including configuration records, SOPs, and user guides.
• Familiarity with IT security standards and compliance frameworks, including NIST 800‑53, FISMA, and SC InfoSec policies.

REQUIRED EDUCATION:

Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.