Logistics Customer Service Representative

GRAMMER Americas; Delphos (OH); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

GRAMMER Americas in Shannon, MS is seeking a Customer Service Representative to join the Material Planning and Logistics team. This role emphasizes accurate data entry in SAP, scheduling, and maintaining strong customer relations to support on-time deliveries.

The position requires coordinating with production, warehousing, and logistics to resolve issues, monitor shipments, and ensure customer satisfaction across multiple channels.

Qualifications

• 3 years of related experience.
• Excellent organization abilities.
• SAP knowledge.
• ISO9000 knowledge.
• Detail-oriented.
• Flexibility.
• Ability to read and interpret documents such as procedure manuals.

Responsabilités

• Enter POs and schedules into SAP and monitor EDI.
• Analyze customer releases and production schedules.
• Coordinate shipments with freight forwarders and warehouse personnel.
• Ensure excellent customer service and respond to emails within 24 hours.
• Maintain shipping and customer documentation.
• Lead with cross-functional teams to resolve supply chain issues.

Connaissances

SAP knowledge

Organization

Detail-oriented

Problem solving

Flexibility

Reading procedures

Outils

SAP

Description du poste

GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains.

As a global partner to the vehicle manufacturing industry, we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today’s competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries.

GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems.

Culture:

Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions.

What we are looking for:

Grammer is looking for a Customer Service Representative to join the Material Planning and Logistics department our location in Shannon, MS. The ideal candidate will enjoy working in a team environment. This individual will have an opportunity to make lasting and positive changes in our team!

Primary Responsibilities and Essential Functions:

The Quality Engineer will oversee and direct quality activities in the area of capability studies, dimensional checks, material testing, product inspection, print changes, and process/product documentation and in order to obtain optimum productivity and quality levels while complying with customer specifications. The Quality Engineer is to provide quality support to internal and external customers. Responsibilities will include documentation of processes, procedures and equipment, coordinating the completion of all quality function tasks and the resolution of all quality issues in a timely and robust fashion. The Quality Engineer will be responsible for providing quality support within the new product introduction project team for all aspects of a project from final design release through Job #1 and play a key role in providing technical support to the customer.

The primary responsibility will be to achieve premium levels of customer satisfaction for product and service supplied by the plant through operator awareness, appropriate inspection, audit programs and continuous improvements and customer visits to the plants for monitoring and feedback. In addition, the Quality Engineer will be responsible for achieving product target cost, efficiency, and quality for existing products.

Also, this position will be responsible to lead the plant as a whole in customer satisfaction, PPM reduction, and quality system development. The Quality Engineer will report directly to the Quality Manager but will also be an active member of the Launch team. The Quality Engineer will be required to support multiple projects and work with the plant to maintain third party registration to TS16949 standards and obtain customer quality awards and certifications.

Job Functions:

• Responsible for entering PO's and schedules into SAP, monitoring EDI, and ensuring accurate information is transmitted from customer's needs.
• Analyzes customer releases, ensures accurate data transfer to the production planner and material planners. Monitors changes within lead times.
• Analyzes production schedules and missing parts reports, reporting any changes that need to be made.
• Assists with decision making with production priorities.
• Checks customer portals and enters information/orders into SAP.
• Monitor orders through the complete order-to-ship process, identifying discrepancies, delays, quality holds, material shortages, or scheduling conflicts and escalating issues, as necessary.
• Create and maintain required shipping and customer documentation, including packing lists, shipping paperwork, commercial documentation, labels, certifications, and other customer-specific requirements as applicable.
• Coordinates shipments with freight forwarders and shipping and warehouse personnel.
• Ensures excellent customer service, responding to customer emails within 24 hours.
• Interacts with material planners and production planners to ensure accurate deliveries.
• Interface with customers to manage and reconcile all issues related to shipping and receiving end items.
• Illustrate a dedication to meeting internal and external customer requirements, responding to all customer requests promptly and thoroughly.
• Effectively and timely communicates with management on any customer shipment isses that arise.
• Perform inventory cycle counts and assist in inventory discrepancies.
• Other duties assigned by management or duties necessary to maintain smooth operations of the company.

Qualifications Desired:

• 3 years of related experience
• Excellent organization abilities.
• SAP knowledge
• ISO9000 knowledge
• Detailed
• Flexibility
• Ability to read and interpret documents such as procedure manuals.
• Ability to add, subtract, divide in all units of measure.Ability to compute rate, ratio, and percent.
• Ability to solve practical problems.
• Ability to interpret a variety of instructions: verbal, written, oral, diagram, or schedule forms.
• Ability to frequently walk the facility to audit and count material.
• Ability to lift up to 10 pounds frequently or move up to 25 pounds and occasionally lift/move up to 50 pounds.