SAP CS module – Customer Service Experts

PENTOZ; Colorado; Remote; USD 120,000 - 170,000; Full time

Job summary

Pentoz is seeking an experienced SAP CS Expert to lead configuration and optimization of service management systems within SAP. This is a remote position, offering an opportunity to digitize the full after-sales service lifecycle from service notifications to warranties and field service, delivering excellence at every touchpoint.

Ideal candidates bring 4+ years of SAP CS implementation or support experience, with strong knowledge of service order lifecycle, warranty claims, and equipment

Qualifications

• Experience in SAP CS, service management and warranty processing.
• Familiar with S/4HANA Service and Fiori applications.
• Experience integrating SAP with CRM or FSM.

Responsibilities

• Configure and implement SAP CS modules including Service Orders, Contracts, Warranty Management, Installed Base, and Field Service.
• Integrate SAP CS with SD, MM, FI/CO, PM, and CRM for end-to-end workflows.
• Enable management of customer interactions, preventive maintenance, and SLAs.
• Drive automation in service order processing, spare part logistics, and customer billing.
• Collaborate with customer success, support, logistics, and finance teams.

Skills

SAP CS

Service lifecycle

Warranty processing

CRM integration

Analytical skills

Cross-functional

Tools

S/4HANA Service

Fiori

CRM integration

Job description

SAP CS module – Customer Service Experts

Inspired by Pentagon USA. Powered by People.

We’re building a new kind of tech-driven enterprise — with 100,000+ jobs, 100+ hotels, and bold growth across industries.

Job Description

This is a remote position.

SAP CS Expert: Empower Service. Enhance Satisfaction. Engineer Loyalty.

Pentoz is seeking an experienced SAP CS (Customer Service) Expert to lead the configuration and optimization of service management systems within SAP. You’ll help digitize and automate the full after-sales service lifecycle — from service notifications to warranties and field service — delivering excellence at every touchpoint.

Key Responsibilities

• Configure and implement SAP CS modules, including:
  • Service Orders & Contracts
  • Warranty Management
  • Installed Base and Equipment Tracking
  • Field Service, Repairs, and Returns (RMA)
• Integrate SAP CS with SD, MM, FI/CO, PM, and CRM for end-to-end service workflows
• Enable efficient management of customer interactions, preventive maintenance, and service-level agreements (SLAs)
• Drive automation and visibility in service order processing, spare part logistics, and customer billing
• Collaborate with customer success, support, logistics, and finance teams to build a seamless service experience

You Bring

• 4+ years of experience in SAP CS module implementation or support
• Strong understanding of service order lifecycle, warranty claims, and customer equipment records
• Experience with SAP S/4HANA Service, Fiori applications, and integration with CRM or FSM (Field Service Management)
• Familiarity with service analytics, contract renewals, and service-based revenue models
• Excellent analytical and cross-functional collaboration skills

Requirements

• SAP CS, Service Management, Warranty Processing, Service Orders & Contracts, Installed Base, RMA, S/4HANA, Fiori, CRM Integration, Field Service
• Deliver service excellence for a customer-first enterprise
• Work remotely with high-impact teams across tech, operations, and support
• Build and scale integrated service management platforms across diverse sectors
• Help us engineer customer satisfaction into every product and experience