SAP SM module – Service management Experts

PENTOZ; South Dakota; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first

Global SAP exposure

Competitive compensation

Ownership of deliverables

Career growth

Job summary

Pentoz is a forward-thinking SAP service management specialist delivering tailored SAP SM implementations across industries. This remote role emphasizes high-impact service operations, warranties, and post-sales support.

Lead design, configuration, and integration of SM with PM/SD/MM/CS, mentor users, and drive process improvements while ensuring SLA compliance and KPI targets.

Qualifications

• 5+ years of hands-on experience with SAP SM (or CS module with strong SM focus).
• Strong knowledge of service contracts, service orders, notifications, warranties, and repair processing.
• Proven experience in integrating SAP SM with PM, SD, and MM modules.
• Experience in at least one full-cycle SAP implementation for SM/CS.
• Bachelor’s degree in Engineering, Information Technology, or Business.

Responsibilities

• Lead end-to-end implementations of the SAP SM module, including requirement gathering, configuration, testing, and go-live support
• Design and implement service order processing, notifications, warranties, and contract management functionalities
• Configure service planning, scheduling, and resource assignment processes
• Integrate SAP SM with PM, SD, MM, and CS modules
• Set up warranty tracking, service billing, parts logistics, and repair processing workflows
• Train users and create detailed user documentation and SOPs for the service management processes
• Support clients post-go-live and manage change requests or system upgrades
• Participate in business process improvement and service excellence initiatives using SAP tools
• Ensure compliance with service-level agreements, customer contracts, and internal KPIs

Skills

SAP SM

CS integration

ECC familiarity

S/4HANA familiarity

Analytical skills

Communication skills

Training & documentation

Education

Bachelor's degree in Engineering / IT / Business

Tools

SAP ECC

S/4HANA

PM integration

SD integration

MM integration

Job description

SAP SM module – Service management Experts

Inspired by Pentagon USA. Powered by People.

We’re building a new kind of tech-driven enterprise - with 100,000+ jobs, 100+ hotels, and bold growth across industries.

Job Description

This is a remote position.

The Opportunity

Pentoz is seeking a seasoned SAP SM (Service Management) Expert to lead the implementation, customization, and optimization of the SAP SM module. The ideal candidate will play a critical role in helping clients streamline their service operations, manage warranties, schedule field service activities, and ensure high levels of customer satisfaction. This role will work across manufacturing, utilities, automotive, and tech industries to enable effective post-sales service and support.

Key Responsibilities

• Lead end-to-end implementations of the SAP SM module, including requirement gathering, configuration, testing, and go-live support
• Design and implement service order processing, notifications, warranties, and contract management functionalities
• Configure service planning, scheduling, and resource assignment processes
• Integrate SAP SM with other modules such as PM (Plant Maintenance), SD (Sales and Distribution), MM (Materials Management), and CS (Customer Service)
• Set up warranty tracking, service billing, parts logistics, and repair processing workflows
• Create functional specifications for custom developments and enhancements
• Train users and create detailed user documentation and SOPs for the service management processes
• Support clients post-go-live and manage change requests or system upgrades
• Participate in business process improvement and service excellence initiatives using SAP tools
• Ensure compliance with service-level agreements, customer contracts, and internal KPIs

Required Qualifications

• 5+ years of hands-on experience with SAP SM (or CS module with strong SM focus)
• Strong knowledge of service contracts, service orders, notifications, warranties, and repair processing
• Proven experience in integrating SAP SM with PM, SD, and MM modules
• Experience in at least one full-cycle SAP implementation for SM/CS
• Excellent analytical, problem-solving, and communication skills
• Experience with SAP ECC; familiarity with S/4HANA is a plus
• Ability to gather functional requirements and translate them into system design and configuration
• Strong documentation and training capabilities for end-user enablement
• Bachelor’s degree in Engineering, Information Technology, or Business

Preferred Qualifications

• SAP SM or CS module certification
• Familiarity with SAP S/4HANA Service Management or Field Service Management
• Background in managing service operations in manufacturing, energy, or logistics
• Experience with mobile service management tools or customer self-service portals
• Understanding of SLA compliance, service analytics, and digital service delivery models

What We Offer

• Remote-first working environment with global SAP project exposure
• Competitive compensation package with performance incentives
• Direct ownership of project deliverables and customer-facing responsibilities
• Access to digital transformation programs across industries
• Career advancement toward roles like SAP Service Lead, Solution Architect, or Project Manager

About Pentoz

Pentoz is a forward-thinking technology and consulting company dedicated to enabling smarter business operations. Our SAP practice specializes in rapid, impactful digital transformation, leveraging modules like SAP SM to modernize service processes, elevate customer satisfaction, and reduce operational costs.