SAP CRM Configuration Analyst — Shape CRM & UAT Outcomes

Talently; Pleasant Grove (UT); On-site; USD 70,000 - 100,000; Full time

Job summary

Talently is seeking an SAP CRM Configuration Analyst to join our growing wellness and fitness services team. You will work with business stakeholders and IT to configure SAP CRM, document requirements, and support testing and deployments.

Responsibilities include documenting processes, executing tests, and providing Tier 1–2 CRM support, with a focus on data integrity, usability, and customer care operations. A Bachelor's degree and 0–3 years of related experience are preferred.

Qualifications

• Foundational SAP/CRM configuration knowledge.
• Ability to document business requirements, processes, user stories, and acceptance criteria.
• Experience or knowledge of structured testing practices (unit, regression, UAT).
• Strong troubleshooting and analytical skills with attention to detail.
• Excellent written and verbal communication for collaboration with stakeholders.

Responsibilities

• Document current-state processes, user stories, functional requirements, and acceptance criteria.
• Support SAP CRM configuration tasks including system settings, reference data, workflows, and changes.
• Execute unit, regression, and user acceptance testing; log defects with steps to reproduce.
• Assist with change management: release notes, user communications, post-deployment validation.
• Provide Tier 1–2 functional support for standard CRM issues and service requests.
• Troubleshoot application issues, gather diagnostics, and escalate complex problems with context.
• Maintain user guides, knowledge articles, configuration documentation, and troubleshooting runbooks.
• Support data validation, security governance, and documentation of CRM roles, permissions, and workflows.

Skills

SAP

CRM configuration

UAT support

Troubleshoot

Education

Bachelor’s degree in information technology, business, or a related field, or equivalent education and experience

Tools

Jira

Job description

Talently is seeking an SAP CRM Configuration Analyst to join our growing wellness and fitness services team. You will work with business stakeholders and IT to configure SAP CRM, document requirements, and support testing and deployments.

Responsibilities include documenting processes, executing tests, and providing Tier 1–2 CRM support, with a focus on data integrity, usability, and customer care operations. A Bachelor's degree and 0–3 years of related experience are preferred.