SAP S/4HANA Business Analyst for Customer Experience

Revel-IT-1; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Revel IT in Columbus, OH seeks a Business Analyst with SAP S4 HANA to define future-state processes, validate requirements, and coordinate with IT, vendors, and business leaders. The role supports Customer Transformation across digital channels and omni-channel experiences.

You will develop test scenarios, support user acceptance testing, identify defects, and ensure solutions meet business needs. Strong SAP S4 Hana, Salesforce, and payments experience is required, along with analytical and

Qualifications

• Demonstrated ability to understand and discuss technical concepts and digital operations
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work with cross-functional teams in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
• Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)

Responsibilities

• Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
• Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
• Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
• Improves self-service customer capabilities across all customer-facing websites
• Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
• Coordinates and executes website testing as needed during and after deployments of enhancements

Skills

Salesforce

SAP S4 Hana

Payments

FICA / Accounting

Payment Process

Tools

Microsoft Excel

Visio

PowerPoint

Job description

Revel IT in Columbus, OH seeks a Business Analyst with SAP S4 HANA to define future-state processes, validate requirements, and coordinate with IT, vendors, and business leaders. The role supports Customer Transformation across digital channels and omni-channel experiences.

You will develop test scenarios, support user acceptance testing, identify defects, and ensure solutions meet business needs. Strong SAP S4 Hana, Salesforce, and payments experience is required, along with analytical and