SAP Analyst

TEKsystems; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

TEKsystems is seeking a CRM Analyst / CRM Administrator to support, optimize, and enhance its customer engagement platform. The role will partner with Sales and Customer Service to ensure CRM processes drive lead management, opportunity tracking, and pipeline visibility, aligning with business objectives.

The candidate will help maximize CRM adoption and build internal expertise, with potential to grow into broader platform ownership over time.

Qualifications

• SAP Sales Cloud/Service Cloud expertise is required; V2 preferred but V1 or SAP CRM experience is also valuable.
• Ability to design and enhance the system based on business requirements, not just gather requirements.
• Knowledge of integrations with ERP systems is a plus.
• Experience collaborating with business/functional teams to translate needs into technical solutions.
• Minimum 3–5 years SAP experience.

Responsibilities

• Support, enhance, and optimize the CRM platform.
• Collaborate with Sales, Customer Service, and business stakeholders to ensure CRM processes support lead management, opportunity tracking, pipeline visibility, and customer service operations.
• Help maximize adoption and value from the CRM platform and build internal expertise; grow into broader platform ownership over time.

Skills

SAP CRM

Solution Design

Systems Integration

Stakeholder Collaboration

SAP Experience (3–5 yrs)

Tools

SAP Sales Cloud V2

SAP Service Cloud V2

SAP CX certifications

C4C SDK/ABSL

SAP BTP

Fiori integration

Job description

Description

Our client is seeking a CRM Analyst / CRM Administrator to support, enhance, and optimize its customer engagement platform. This individual will work closely with Sales, Customer Service, and business stakeholders to ensure CRM processes effectively support lead management, opportunity tracking, pipeline visibility, customer service operations, and overall business objectives.

As our client continues to invest in digital transformation, this position will play a critical role in helping the organization maximize adoption and value from its CRM platform while building long-term internal expertise. The team is seeking a candidate with strong CRM fundamentals, business partnership skills, and the ability to grow into broader platform ownership responsibilities over time.

While experience with SAP Sales Cloud and SAP Service Cloud is highly desirable, our client is open to candidates with experience supporting Salesforce, Microsoft Dynamics, SAP CRM/C4C, or other enterprise CRM platforms.

PLEASE NOTE THIS ROLE IS NOT OPEN TO SPONSORSHIP OR C2C PARTNERSHIP WITH VENDORS.

Top Skills & Qualifications

• SAP Sales and/Or Service Cloud (C4C): Deep expertise in SAP's CRM platform is the most critical skill. While experience with the latest V2 version is preferred, a strong background in V1 or the broader SAP CRM platform is also valuable.


• Solution Design: The role is focused on the IT side and requires the ability to design and enhance the system based on business requirements, rather than just gathering requirements as a business analyst would.


• Systems Integration: While not mandatory, knowledge of how integrations work, particularly with ERP systems, is a significant plus and will be highly valued.


• Stakeholder Collaboration: Proven experience working with business and functional teams to translate their needs into technical solutions is essential for success in this role.


• Mid-Level Experience: Minimum 3-5 years SAP Experience

Additional Skills & Qualifications

Preferred Qualifications:

• SAP Sales Cloud V2 and/or Service Cloud V2 experience.


• SAP CX certifications, SAP BTP, C4C SDK/ABSL, SAP Commerce Cloud, or Fiori integration experience.


• Manufacturing industry experience is a plus.

Work Environment

The role is part of a small, focused team within the IT department. The new hire will be the fourth member of the team and will report directly to Venu Vellanki, the CX Manager.

There is a strong preference for the candidate to be located in Carlisle, PA, and work on-site.

A hybrid model of three days in the office and two days remote is an option. The company offers full relocation assistance for candidates willing to move to Carlisle.

Job Type & Location

This is a Permanent position based out of Carlisle, PA.

Pay and Benefits

The pay range for this position is $110000.00 - $140000.00/yr.

full relocation assistance

Workplace Type

This is a fully onsite position in Carlisle,PA.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.