SAP AMS Functional Service Delivery Lead

Turtle Trax S.A.; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Remote work

Job summary

Turtle Trax S.A. seeks an SAP AMS Functional Service Delivery Lead to oversee delivery topics, issues, and escalation for SAP AMS. The role requires 5+ years of SAP AMS service management experience and deep expertise in Logistics modules (SD, PP, MM, EWM), FI-CO, and SuccessFactors. Advanced English and remote work arrangements are provided.

The successful candidate will champion SLA governance, ensure delivery quality, and manage escalations while aligning with SAP AMS process requirements.

Qualifications

• 5+ years of proven SAP AMS service management experience.
• At least 5+ years as SAP consultant in Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.

Responsibilities

• Serves as the main operational contact for SAP AMS Functional regarding delivery topics, issues and concerns.
• Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.
• Ensures all target SLAs/KPIs are met and contractual commitments are fulfilled.

Skills

SAP AMS service management

Delivery leadership

SLA/KPI governance

Tools

SD/PP/MM

FI-CO

EWM

SuccessFactors

Job description

SAP AMS Functional Service Delivery Lead

Functional background (FI, CO, SD, MM, PM, TM, PP)

• Primary Point of Contact: Serves as the main operational contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.
• Escalation Management: Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.
• Experience Requirement: Requires 5+ years of proven SAP AMS service management experience. At least 5+ years of proven experience as SAP consultant in the modules: Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.
• Performance Standards: Empowers the delivery team to achieve high quality deliverables while maintaining 100% alignment with SAP AMS process requirements.
• SLA Oversight: Responsible for ensuring all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled.

ADVANCED ENGLISH

REMOTE