Remote SAP AMS Functional Service Delivery Lead

Turtle Trax S.A.; United States; Remote; USD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Turtle Trax S.A. seeks an SAP AMS Functional Service Delivery Lead to oversee delivery topics, issues, and escalation for SAP AMS. The role requires 5+ years of SAP AMS service management experience and deep expertise in Logistics modules (SD, PP, MM, EWM), FI-CO, and SuccessFactors. Advanced English and remote work arrangements are provided.

The successful candidate will champion SLA governance, ensure delivery quality, and manage escalations while aligning with SAP AMS process requirements.

Qualifikationen

• 5+ years of proven SAP AMS service management experience.
• At least 5+ years as SAP consultant in Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.

Aufgaben

• Serves as the main operational contact for SAP AMS Functional regarding delivery topics, issues and concerns.
• Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.
• Ensures all target SLAs/KPIs are met and contractual commitments are fulfilled.

Kenntnisse

SAP AMS service management

Delivery leadership

SLA/KPI governance

Tools

SD/PP/MM

FI-CO

EWM

SuccessFactors

Jobbeschreibung

Turtle Trax S.A. seeks an SAP AMS Functional Service Delivery Lead to oversee delivery topics, issues, and escalation for SAP AMS. The role requires 5+ years of SAP AMS service management experience and deep expertise in Logistics modules (SD, PP, MM, EWM), FI-CO, and SuccessFactors. Advanced English and remote work arrangements are provided.

The successful candidate will champion SLA governance, ensure delivery quality, and manage escalations while aligning with SAP AMS process requirements.