SAP Solutions PM

Resolve Tech Solutions, LLC; Minnesota; On-site; USD 120,000 - 160,000; Full time

Job summary

Resolve Tech Solutions, LLC is seeking a SAP Functional Program Manager– AMS in Minnesota. This role involves leading SAP Application Management Services delivery and managing end-to-end SAP solution extensions while ensuring quality and performance in Sales and Supply Chain domains.

The ideal candidate will blend technical expertise with hands-on leadership, client engagement, and operational oversight. Key responsibilities include ensuring SLA adherence, driving continuous service improvement, and managing stakeholder communication effectively.

Qualifications

• Proven leadership in SAP Application Management Services.
• Deep understanding of SAP modules (SD/MM) and architecture.
• Exceptional client engagement and communication skills.

Responsibilities

• Lead SAP AMS service delivery and ensure SLA adherence.
• Drive continuous service improvement initiatives across operations.
• Oversee project execution and manage client stakeholder engagement.

Skills

SAP Application Management Services (AMS)

SAP modules expertise (SD/MM)

Leadership

Client engagement

Change management

Continuous improvement

Education

Bachelor's degree in a related field

Tools

SAP BTP

S/4HANA

Job description

Position Summary

The SAP Functional Program Manager– AMS is a cross‑functional SAP leader responsible for leading SAP Application Management Services (AMS) delivery, including designing, governing, and delivering end‑to‑end SAP solution extensions, production support, and continuous improvement initiatives, with a primary focus on Sales and Supply Chain domains. This role blends deep functional and technical expertise across SAP modules with hands‑on delivery leadership, client engagement, and program oversight, while also managing run operations, enhancements, and project delivery. The Architect serves as the primary interface between U.S. business stakeholders and global delivery teams, ensuring scalable, secure, and high‑quality SAP solutions across AMS, enhancements, and project initiatives.

SAP AMS Leadership & Governance

• Lead end‑to‑end SAP AMS delivery, including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives.
• Design and govern AMS operating models, including support tier models (L1–L4), SLA and KPI frameworks, escalation paths, governance and reporting cadence.
• Own service delivery performance, ensuring SLA adherence, quality, stability, and customer satisfaction.
• Drive continuous service improvement (CSI) initiatives across operations, automation, monitoring, and knowledge management.

Solution Architecture & Functional Leadership

• Lead end‑to‑end SAP solution architecture and design across a minimum of two SAP modules (SD/MM), ensuring alignment with business requirements, SAP best practices, and enterprise standards.
• Validate functional configurations, cross‑module integrations, and end‑to‑end business process flows across Sales and Supply Chain.
• Review SAP ABAP developments and WRICEF objects, ensuring clean‑core principles, performance optimization, and S/4HANA extensibility standards.
• Provide architectural leadership across S/4HANA, SAP BTP, integrations, security, and extensibility frameworks.

Delivery Oversight – Projects & Enhancements

• Oversee SAP delivery execution across AMS, small enhancements, releases, and project initiatives.
• Governance, planning, resourcing, quality management, risk and dependency management.
• Lead cutover planning, go‑live readiness, hypercare, and post‑go‑live stabilization.
• Drive roadmap planning aligned to business priorities, system stability, and continuous innovation.

Client Engagement & Stakeholder Leadership

• Serve as the single point of contact for U.S. business and IT leadership.
• Own stakeholder engagement, communication, expectation management, and change leadership.
• Lead governance forums, service reviews, operational meetings, and QBRs.
• Translate business needs into scalable AMS and solution delivery strategies.

Operational Excellence & Incident Management

• Lead major incident response, including triage and crisis coordination.
• Root cause analysis (RCA) and corrective and preventive action planning.
• Executive‑level communication.
• Ensure adherence to ITIL‑based operational processes, including incident, problem, change, and release management.
• Drive monitoring optimization, automation, and self‑healing initiatives.