Sandbox VR Times Square (NYC) is hiring Guest Experience Guides!

Sandbox VR Times Square; New York (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k)

Medical, dental, vision, life, and AD

Promotion potential

Referral bonus

Employee discounts

Job summary

Sandbox VR in New York, NY is seeking a Guest Experience Associate to welcome guests, guide them through immersive VR adventures, and ensure a memorable experience. You will learn our games and gear, help teammates, and maintain clean, ready-for-guest spaces.

This role requires standing and walking for long periods, comfort with VR tech, and a proactive, friendly attitude. Evening/weekend shifts may be needed; $19–$22 per hour, in-person work.

Qualifications

• Guest-focused attitude that makes guests feel welcome and cared for.
• Comfort with learning new technology and VR equipment.
• Ability to work well in a high-energy, team-based environment.
• Willingness to stand, walk for extended periods, and lift up to 40 lbs.

Responsibilities

• Welcome guests and guide them through their VR adventure, assisting with gear.
• Become an expert in Sandbox VR games and equipment and help new teammates.
• Keep guest areas and VR equipment clean, organized, and presentable.
• Troubleshoot basic technical issues and coordinate with tech support.
• Follow safety and cleanliness standards to ensure a safe environment.
• Communicate clearly and work with the team to keep the store running smoothly.

Skills

Guest-Obsessed

Tech-Comfortable

Team-First

Fast-Paced

Proactive

Reliable

Job description

WHO WE ARE

Sandbox VR is the world's most advanced virtual reality experience, on a mission to bring people closer together through world-class immersive entertainment. Guests step into our stores, strap into full-body motion tracking gear, and become the stars of their own adventure - battling on the high seas, surviving a zombie apocalypse, or venturing into space, all with a group of friends by their side.

Since launching in 2017, we have become the leader in location-based VR, and we are just getting started. As we expand globally and establish our NYC presence, we are looking for people who value humility, and building a collaborative environment, ensuring that our guests and teammates all win collectively. If that sounds like you, join us as we build the future of entertainment.

WHAT YOU'LL BE DOING

• Create Unforgettable Guest Experiences: Welcome guests, guide them through their VR adventure, assist with gearing up and down, and make sure every group leaves excited about their experience.
• Master the Experience: Become an expert in our games, equipment, and guest journey while helping new team members learn the Sandbox VR experience.
• Keep Us Experience-Ready: Maintain clean, organized, and visually impressive guest areas, experience rooms, and VR equipment throughout every shift.
• Troubleshoot in Real Time: Identify and resolve basic technical issues, partnering with management and technical support when needed to keep experiences running smoothly.
• Put Safety First: Follow all safety, equipment, and cleanliness standards to create a safe and comfortable environment for guests and teammates.
• Be a Team Player: Communicate issues, ideas, and updates clearly, jump in where needed, and collaborate with your team to keep the store operating at its best.

WHO WE'RE LOOKING FOR

• Guest-Obsessed: You're friendly, engaging, and genuinely enjoy creating memorable experiences for people. You communicate confidently and professionally while making guests feel welcome and cared for.
• Tech-Comfortable: You're comfortable learning new technology, working with VR equipment, and troubleshooting basic technical issues.
• Team-First: You bring a positive attitude, communicate well, and work effectively with others - especially during busy, high-energy shifts.
• Fast-Paced & Proactive: You take initiative, solve problems, learn quickly, and can stay organized while juggling multiple priorities.
• Reliable & Detail-Oriented: You take pride in keeping equipment and guest spaces clean, organized, safe, and ready for the next adventure.
• Ready to Move: You're comfortable standing and walking for extended periods and can bend, use stairs, handle VR equipment, and occasionally lift more than 40 lbs.

Pay: $19.00 - $22.00 per hour

BENEFITS

• Paid time off & sick time
• 401(k)
• Medical, dental, vision, life, and disability insurance
• Promotion potential - we're growing, and we want you to grow with us
• Referral bonus program
• Employee discounts and perks

Note: Evening and weekend availability may be required depending on business needs

Pay: $19.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Work Location: In person