San Diego, CA- Desktop Support Technician II

Heunets | Turning IT Problems into Seamless Solutions; San Diego (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a skilled Desktop Support Technician II to join their dynamic team. In this role, you will provide essential onsite desktop support, troubleshoot various hardware and software issues, and ensure customer satisfaction through effective problem resolution. Your expertise will be crucial in maintaining operational consistency and facilitating communication across teams. If you thrive in a fast-paced environment and possess strong analytical and troubleshooting skills, this opportunity is perfect for you to make a significant impact.

Qualifications

• Minimum of 18 months IT experience required.
• Basic knowledge of Mac OS to support Apple users.

Responsibilities

• Provide first/second level support for customer issues.
• Install, upgrade, and troubleshoot Windows OS and applications.
• Perform preventive maintenance on desktops and peripherals.

Skills

Troubleshooting

Customer Service

Analytical Skills

Multitasking

Communication

Education

Background in Computer Science

Tools

Windows OS

Microsoft Office 2010

Active Directory

Cisco Jabber

Mobile Device Management

Job description

San Diego, CA - Desktop Support Technician II

Join us to apply for the Desktop Support Technician II role at Heunets | Turning IT Problems into Seamless Solutions.

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. The technician will provide onsite desktop support, handle inbound calls, troubleshoot hardware, software, and application issues, and document steps in a ticketing system. The role also involves facilitating customer resolutions and coordinating with supervisors and managers to ensure operational consistency across shifts.

Responsibilities

1. Provide first/second level support and problem resolution for customer issues.
2. Coordinate with third-party vendors for complex AV issues.
3. Communicate issue status and resolutions promptly.
4. Maintain ticket updates for all incidents.
5. Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
6. Support and troubleshoot printers and hardware.
7. Perform preventive maintenance and remedial repairs on desktops, laptops, printers, and peripherals.
8. Use diagnostic tools for network and hardware/software troubleshooting.
9. Possess basic understanding of networks, servers, AV, smart devices, and telecoms.
10. Work flexibly in a project-based environment and perform additional duties as assigned.

Qualifications and Skills

• Background in Computer Science or related field.
• Minimum of 18 months IT experience.
• Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, enterprise anti-virus, and helpdesk systems.
• Basic knowledge of Mac OS to support Apple users.
• Experience with mobile device management (iOS and Android), encryption solutions, and Windows management via Active Directory.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to multitask, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Adaptability in a fast-changing environment.