Help Desk Technician

Insight Global; San Diego (CA); On-site; USD 60,000 - 64,000; Full time

Job summary

An established industry player is seeking an IT Technical Support Specialist to join their San Diego team. In this role, you will provide on-site technical assistance, ensuring smooth IT operations by resolving hardware, software, and network issues. Your problem-solving skills and excellent customer service will be essential as you work closely with employees and IT teams. This is a full-time, permanent position with a focus on maintaining IT infrastructure and supporting cybersecurity policies. Join a dynamic environment where your contributions will make a significant impact on the organization’s success.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred.
• Experience with Windows 11, Windows 10, MS Office Suite, and Adobe Acrobat.

Responsibilities

• Provide Tier II support for computers, mobile devices, and printers.
• Support cybersecurity policies and ensure compliance with IT standards.

Skills

Problem-solving skills

Customer service

Teamwork

Windows 11

Windows 10

MS Office Suite

Adobe Acrobat

Anti-Virus/Anti-Spyware software

Strong written communication

Strong verbal communication

Education

High School Diploma

Bachelor's Degree

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $64,000.00/yr

Position Summary:

The IT Technical Support Specialist provides on-site technical assistance at the San Diego office. You will be the primary contact for hardware, software, and network support, ensuring smooth IT operations. Your responsibilities include working with employees, IT teams, and vendors to resolve issues, update systems, and maintain IT infrastructure. The role requires problem-solving skills, excellent customer service, and teamwork.

Service Operations:

• Provide Tier II support for computers, mobile devices, printers, and hardware.
• Serve as the main on-site IT support for high-priority issues.
• Maintain an inventory of IT assets and coordinate with the IT Asset Management team.

Cybersecurity:

• Support cybersecurity policies, including training, password management, MFA, and endpoint security.
• Ensure compliance with IT standards and assist with security audits.

Business Systems & Support:

• Understand the business systems used by the San Diego team.
• Provide Tier I support for business system issues and escalate them to the appropriate support group.
• Follow company policies and codes of conduct.
• Represent the company professionally and uphold ethical business practices.

Qualifications:

• Education: High School Diploma or equivalent; Bachelor's Degree preferred.
• Technical Skills: Experience with Windows 11, Windows 10, MS Office Suite, Adobe Acrobat, and Anti-Virus/Anti-Spyware software.
• Communication: Strong written and verbal communication skills.

Additional Details:

• Pay: $60,000 - $64,000 annually
• Location: Fully onsite, no remote flexibility
• Employment Type: Full-time, permanent position

Seniority level

• Mid-Senior level

Job function

• Information Technology, Administrative, Customer Service

Industry

• Medical Equipment Manufacturing

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Inferred benefits from the description:

Medical insurance

Vision insurance

401(k)

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