Samsung Appliance Repair Technical Trainer

2020 Companies; Carson (CA); Hybrid; USD 95,000 - 116,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K with matching

Paid Time Off

Paid Holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Job summary

2020 Companies, in partnership with Samsung Electronics America, seeks an experienced Technical Training Specialist to design and deliver high-impact training for Authorized Service Network technicians across consumer electronics and appliance product lines. The role involves classroom, virtual, and on‑the‑job training with content creation and mentoring responsibilities.

The candidate should have 5+ years in appliance repair, strong communication skills, and the ability to travel up to 80%

Qualifications

• 5+ years in appliance repair or a closely related field.
• Training experience is preferred but not required; ability to develop instructional content.
• High school diploma required; continuing education or certifications are a plus.

Responsibilities

• Develop and deliver comprehensive training programs for household appliances through classroom, virtual, and on‑the‑job sessions.
• Create and update training manuals, guides, and digital resources aligning with current industry standards.
• Assess trainee progress through quizzes, hands-on demonstrations, and KPI-based evaluations; provide coaching.
• Maintain compliance with industry safety standards and stay current with tools and trends in appliance repair.
• Collaborate with technical experts and management to align training with business goals and customer needs.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

High school diploma

Tools

PowerPoint

Excel

Job description

Job Type

Regular

Work Location

Carson, CA 90746

Overview

2020 Companies, in partnership with Samsung Electronics America, seeks an experienced Technical Trainer to join the team.

Samsung is seeking an experienced and passionate Technical Training Specialist to develop and deliver high-impact training for our Authorized Service Network technicians across consumer electronics and appliance product lines. In this role, you will design engaging classroom, virtual, and on-the-job training programs; create technical training content and resources; assess and mentor technicians; and ensure alignment with industry standards and safety protocols. This position is ideal for a skilled appliance repair professional who enjoys teaching, mentoring, and shaping technical capability at scale, with the flexibility to travel extensively and work in dynamic training environments.

Work Authorization

Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

Location

Work daily in Carson, CA training center

Samsung Appliance Training Center: 40%

Home Office: 30%

Travel: 30%

What We Offer

Salary of $105,000, paid weekly

Next-day pay on demand with DailyPay

• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description

Develop and Deliver Training

Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.)

Deliver clear, engaging, and effective training sessions tailored to various skill levels

A combination of classroom, virtual, and OJT training is required

Develop Training Curriculum

Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements

Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum

Ability to create content with PowerPoint, as well as basic Excel skills, is a must

Assess and Mentor

Evaluate trainees' progress through practical assessments, quizzes, and hands-on demonstrations

Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development

Analyze training results, based on set KPI goals

Maintain Industry Standards

Ensure all training sessions adhere to the industry's best practices and safety regulations

Stay up to date with the latest trends, tools, and technological advancements in appliance repair

Collaboration and Communication

Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs

Facilitate open communication channels for trainees to ask questions and share insights

Qualifications

• Total 5+ years' experience in appliance repair
• Previous background in training is preferred, but not necessary
• Minimum of a high school diploma

Attributes

• Excellent communication, interpersonal, and organizational skills
• Ability to train in front of large audiences
• Ability to create a comprehensive training plan based on course needs
• Skills in MS Office applications, including Excel and PowerPoint
• Ability to learn new things quickly

Role Requirements and Expectations

Because our service network is spread across the US, we require travel of 50%-80% at times. With a combination of classroom, virtual, and OJT training, the candidate needs to be flexible with working conditions. The classroom will require up to 7 hours of standing. Virtual will require the ability to conduct training via WebEx. OJT will require the candidate to conduct training in our customers' homes and work on their products. Work is sometimes performed in an office environment, requiring the ability to operate a computer keyboard and view a video display terminal for more than 50% of work time, including prolonged periods. Movement and transportation of equipment may exceed 300 pounds. Performs work under time schedules and stress, which are normally periodic or cyclical, including time-sensitive deadlines, intellectual challenges, and project management deadlines. May require working additional hours beyond the normal schedule.

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid h