Technical Trainer

Intac Solution; Englewood Cliffs (NJ); On-site; USD 59,000 - 62,000; Full time

Job summary

Samsung is seeking a Technical Trainer to lead the development and delivery of comprehensive training programs for our Authorized service network technicians in the United States. The trainer will deliver classroom, virtual, and on-the-job sessions, focusing on CE product content and safe, effective repair techniques.

The role requires 5+ years in appliance repair, strong communication, and the ability to train large audiences.

Qualifications

• Total 5+ years in appliance repair industry, either as a trainer or service technician.
• Experience in training is preferred but not required.
• High School diploma is required.

Responsibilities

• Develop and Deliver Training: create comprehensive training programs including classroom and hands-on sessions for household appliances.
• Curriculum and Material Development: design and update manuals, guides, and digital resources; incorporate new techniques and safety protocols; create PowerPoint content and basic Excel usage.
• Assessment and Mentorship: evaluate trainee progress with quizzes and demonstrations; provide feedback and coaching; analyze results against KPI goals.
• Maintain Industry Standards: ensure training aligns with best practices and safety regulations; stay current with trends and tools in appliance repair.
• Collaboration and Communication: work with technical experts, partners, and management to align training with business goals; enable open trainee questions.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Public speaking

PowerPoint

Excel

Education

High School diploma

Tools

Excel

PowerPoint

Job description

Job Title

Technical Trainer

Pay Rate

$43-$45

Work Location

New Jersey Training Center - 210 Riser Rd., Little Ferry, NJ 07643

Work Schedule

Fully On-Site at NJ Training Center - The position will require travel and a 5K+ limit credit card for travel expenses (reimbursed by Samsung). Travel on average of 50% (every other week), usually never more than 2 weeks in a row. Sometimes our travel is sporadic through the year where we go weeks without traveling, and then lots of travel all together.

Assignment Length

90 Days, with 90 day renewal options thereafter

Education and Years of Experience

• High School diploma
• Minimum of 3 years in the appliance repair industry either as a trainer or service technician.

Top Skills

• Excellent communication, interpersonal, and organizational skills
• Ability to train in front of large audiences
• Ability to create a comprehensive training plan based on course needs

Position Overview

Primary purpose of this position is to effectively train Samsung's Authorized service network technicians on all CE products as well as content and video creation.

Responsibilities and Duties

Develop and Deliver Training

• Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.).
• Deliver clear, engaging, and effective training sessions tailored to various skill levels.
• Combination of classroom, virtual, and OJT training is required.

Curriculum and Material Development

• Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements.
• Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum.
• Ability to create content with PowerPoint, as well as basic excel skills a must.

Assessment and Mentorship

• Evaluate trainees' progress through practical assessments, quizzes, and hands-on demonstrations.
• Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development.
• Analyze training results, based on set KPI goals.

Maintain Industry Standards

• Ensure all training sessions adhere to industry best practices and safety regulations.
• Stay up to date with the latest trends, tools, and technological advancements in appliance repair.

Collaboration and Communication

• Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs.
• Facilitate open communication channels for trainees to ask questions and share insights.

Background/Experience Required

• Total 5+ years' experience in appliance repair
• Previous background in training is preferred, but not necessary
• Minimum of High School diploma

Necessary Skills and Attributes

• Excellent communication, interpersonal, and organizational skills
• Ability to train in front of large audiences
• Ability to create a comprehensive training plan based on course needs
• Skills in MS Office applications including Excel and PowerPoint
• Ability to learn new things quickly

Physical/Mental Demands

Because our service network is spread across the domestic US, there is requirement to travel at minimum of 50%, and up to 80% at times. With a combination of classroom, virtual and OJT training, candidate needs to be flexible with working conditions. Classroom will require a lot of standing; up to 7 hours possible. Virtual will require the ability to conduct training via WebEx. OJT will require candidate to conduct training, while inside our customers' homes and working on their products. Work is sometimes performed in an office environment, thus the ability to operate a computer keyboard and view a video display terminal more than 50% of work time, including prolonged periods of time. The movement and transportation of equipment, could be up to 300 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. May require working additional hours beyond normal schedule.