Salon & Spa Receptionist/Manager

5 Salon & Spa Inc; Fort Lee (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Parking provided

Performance-based bonuses

Paid sick leave

Paid vacation

401(k)

Company parties

Employee discounts

Job summary

5 Salon & Spa Inc. is seeking an experienced Receptionist/Manager to join our team. The ideal candidate will manage front desk operations, lead the team, and deliver exceptional client service in a fast-paced salon and spa environment.

Responsibilities include coaching staff, building client relationships, scheduling, overseeing daily operations, and developing policies to ensure smooth service. Prior salon management experience is required.

Qualifications

• 3+ years managing a high-volume salon.
• A love for hair, fashion, and a strong sense of style.
• Integrity, hard work, reliability, flexibility, honesty, and organization.
• Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally.
• Familiarity with POS systems; Phorest Software is a plus.
• Strong leadership skills to effectively manage and inspire a team.
• Excellent communication skills.

Responsibilities

• Manage and inspire the leadership, stylists and front desk and assistants.
• Provide coaching and feedback to ensure standards are met.
• Build and maintain strong client relationships for exceptional customer experiences.
• Develop and manage employee schedules.
• Oversee daily operations to ensure smooth functioning.
• Recruit, hire, and train new team members. Create and implement salon and spa policies and procedures.
• Monitor inventory levels and place orders as needed.
• Develop marketing strategies to attract and retain clients.
• Maintain comprehensive product and service knowledge.

Skills

Customer service

Administrative skills

Record-keeping

Communication

Leadership

Scheduling

POS systems

Phorest

Team management

Reliability

Tools

Phorest Software

POS systems

Job description

Benefits:

• Parking provided
• Performance-based bonuses
• Accrued paid sick leave
• Paid one week vacation
• 401(k)
• Company parties
• Employee discounts

Salon & Spa Receptionist/Manager

5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential.

Receptionist/Manager Qualifications

• Experience: 3+ years managing a high-volume salon.
• Passion: A love for hair, fashion, and a strong sense of style.
• Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization.
• Skills: Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally.
• Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus.
• Leadership: Strong leadership skills to effectively manage and inspire a team.
• Communication: Excellent communication skills.

Responsibilities

• Manage and inspire the leadership, stylists and front desk and assistants.
• Provide coaching and feedback to ensure standards are met.
• Build and maintain strong client relationships for exceptional customer experiences.
• Develop and manage employee schedules.
• Oversee daily operations to ensure smooth functioning.
• Recruit, hire, and train new team members.Create and implement salon and spa policies and procedures.
• Monitor inventory levels and place orders as needed.
• Develop marketing strategies to attract and retain clients.
• Maintain comprehensive product and service knowledge.

Receptionist/Manager

• Profitability Focus: Be a key contributor to the salon’s financial success.
• Revenue Generation: Shift the perception from a cost center to a revenue-generating hub.
• Marketing Implementation: Execute effective marketing strategies to attract new clients.
• Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty.
• Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.