Salon Operations Lead – Customer Experience

Sun Tan City; Cookeville (TN); On-site; USD 11,000 - 19,000; Full time

Benefits offered by this job

On-the-Job Training

Flexible scheduling

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA

401K

Paid Time Off

Employee discounts

Anniversary gifts

Contests and incentives

Wellness program

Job summary

Sun Tan City in Cookeville, TN is hiring an Assistant Salon Director. You will supervise tanning consultants, drive store performance, and foster a client-centric service culture in a high-energy environment.

Responsibilities include coaching staff, managing daily operations, and ensuring a clean, welcoming salon. Strong leadership, sales ability, and scheduling flexibility are essential for success in this role.

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (Word, Excel, Outlook).
• Ability to manage effectively in a fast-paced environment.
• Knowledge of client service techniques and operational practices.
• Problem-solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while supervising.
• Team building skills.
• Ability to prioritize and delegate.

Responsibilities

• Monitor and manage daily operations of the salon in a fast-paced environment.
• Lead by example in all company operations including creating a client-centric experience and meeting personal sales expectations.
• Maintain a professional and impeccably clean salon environment.
• Establishes clear goals and objectives for Team Members.
• Provides coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Salon Director functions.
• Assist the Salon Director in controlling top line revenue and expenses.
• Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
• Ability to work nights as well as Saturdays and Sundays as required to provide management coverage.
• Has reliable ability and transportation to go to the bank as needed.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Skills

Leadership

Coaching

Sales experience

Team building

Customer service

Education

College education

Tools

Word

Excel

Outlook

Job description

Sun Tan City in Cookeville, TN is hiring an Assistant Salon Director. You will supervise tanning consultants, drive store performance, and foster a client-centric service culture in a high-energy environment.

Responsibilities include coaching staff, managing daily operations, and ensuring a clean, welcoming salon. Strong leadership, sales ability, and scheduling flexibility are essential for success in this role.