Salon Guest Services Supervisor (Trainee)

Mango Salon; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Profit Sharing Retirement Plan

Comprehensive benefits (Medical, Dental, Vision, and more)

Employee discounts on salon services and products

Paid time off

Job summary

Mango Salon in Richmond, Virginia is seeking a Salon Guest Services Supervisor (Trainee) to lead daily salon operations and enhance guest experiences. This hands-on role offers training and mentorship aimed at preparing you for future leadership opportunities.

The ideal candidate will exhibit strong customer service skills, be adaptable, and demonstrate a passion for the beauty industry. Join us in delivering exceptional service in a supportive, energetic culture.

Qualifications

• Strong customer service skills with a passion for serving others.
• Ability to handle multiple tasks in a dynamic environment.
• Eager to learn new systems and responsibilities.

Responsibilities

• Greet and assist guests with confidence.
• Coordinate the service floor for smooth daily operations.
• Support salon leadership with communication and implementation of initiatives.

Skills

Customer service skills

Personable

Organized

Adaptable

Motivated

Tools

Salon management software

Job description

Henrico, VA, US | Richmond, VA, US

Hands‑on leadership development role in guest services and salon operations.

Learn, grow, and build a long‑term career with a stable, award‑winning salon while supporting guests and teams.

Do you enjoy meeting new people and creating great experiences? Are you interested in developing leadership skills while working in a fast‑paced, positive environment- with a successful company that values long‑term growth?

Mango Salon is growing, and we’re looking for motivated, people‑focused individuals to join our team as a Salon Guest Services Supervisor (Trainee). This leadership development role is ideal for someone with strong customer service skills who is excited to grow into a long‑term leadership or management position.

About the Role

The Salon Guest Services Supervisor (Trainee) supports daily salon operations while learning to lead teams and deliver exceptional guest experiences. You’ll receive hands‑on training, mentorship from salon leaders, and real‑world experience that prepares you for future leadership opportunities within Mango Salon.

This role makes a meaningful impact every day on our guests, our team, and our company.

Key Responsibilities

Guest Experience & Customer Service

• Greet and assist guests with warmth, professionalism, and confidence
• Confirm salon services and rebook follow‑up appointments
• Process credit card transactions accurately
• Learn and use salon management software
• Maintain product, service, and promotion knowledge to support guests

Salon Operations & Floor Support

• Help coordinate the service floor to ensure smooth daily operations
• Assist with staff coverage and designer schedules
• Support salon leadership with communication and implementation of Mango initiatives
• Collaborate with team members across departments to meet guest needs

Leadership Development & Team Support

• Learn to lead by example and support team success
• Assist with training, coaching, and motivating team members
• Anticipate team needs in a fast‑paced environment
• Learn and follow Mango systems, processes, and standards

What We're Looking For

• Personable: Friendly, positive, and passionate about serving others
• Accountable: Reliable and eager to learn new systems and responsibilities
• Organized: Comfortable handling multiple tasks in a dynamic environment
• Adaptable & Flexible: Able to work evenings and weekends as required
• Motivated: Interested in the beauty industry with a desire for long‑term career growth
• Physical Requirements: Ability to stand and walk for 6–8 hours per shift
• Physical Requirements: Ability to lift up to 25 lbs. as needed

Who We Are

Founded in 2003, Mango Salon is an award‑winning salon group proudly serving the Richmond area with three locations. We are committed to delivering exceptional, professional hair services‑every guest, every time.

Awards & Recognition

• Salon Today Top 200 Salons for more than 10 years
• Richmond Times‑Dispatch Top Workplaces, 2022‑2026
• Readers' Choice Awards – Virginia Living & Richmond Magazine

Why Work at Mango Salon

We believe a positive, generous culture leads to success. Collaboration is encouraged, growth is supported, and every team member is valued.

Benefits Include

• Supportive, energetic, team‑based culture
• Clear career‑pathing and leadership development
• Competitive pay
• Profit Sharing Retirement Plan
• Comprehensive benefits (Medical, Dental, Vision, and more)
• Paid time off
• Community involvement opportunities
• Employee discounts on salon services and products

* Mango Salon is an Equal Opportunity Employer.