Salon Guest Experience & Retail Specialist

JCPenney; Menomonee Falls (WI); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Term life insurance

401(k) with match

Associate discount

Paid holidays

Job summary

JCPenney’s salon is seeking a Customer Experience Specialist who will greet guests, manage appointments, and drive retail sales while delivering a high-quality, professional experience. You will support stylists, upsell products, and promote salon promotions and loyalty programs to enhance client satisfaction and repeat visits.

The role emphasizes front desk efficiency, accurate scheduling, and a friendly, welcoming environment in a full-service salon setting at a JCPenney location.

Qualifications

• Love for salon products and services; understands client benefits
• Ability to drive sales, profit and customer service; work efficiently
• Provide great customer service; build positive relationships; accountability
• Proactivity to improve the customer experience with energy and urgency

Responsibilities

• Sales: proactively recommend retail products; meet or exceed sales goals; educate on product usage; partner with stylists; support promotions; upsell to meet productivity expectations; promote rewards and credit card usage.
• Customer Service: greet guests warmly; listen actively; provide seamless, personalized service from check-in to check-out; answer questions; collaborate with team; uphold hospitality standards.
• General Operations: ensure attendance and on-time performance; participate in training; promote events; run front desk scheduling and payments; keep retail area clean and stocked; handle inquiries; follow safety and policies.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney’s salon is seeking a Customer Experience Specialist who will greet guests, manage appointments, and drive retail sales while delivering a high-quality, professional experience. You will support stylists, upsell products, and promote salon promotions and loyalty programs to enhance client satisfaction and repeat visits.

The role emphasizes front desk efficiency, accurate scheduling, and a friendly, welcoming environment in a full-service salon setting at a JCPenney location.