Salon Front Desk & Guest Experience Specialist

NEW LEAF SALON AND SPA; Northborough (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

New Leaf Salon and Spa in Northborough, MA is seeking a friendly Salon Assistant and Front Desk team member to greet clients, manage appointments, and handle POS transactions. You will support stylists and maintain a tidy, welcoming reception area.

Ideal candidates have strong communication, a client-first attitude, and comfort with scheduling software. No previous salon experience required, but reliable, punctual, and collaborative team players will thrive in our upscale, service-oriented

Qualifications

• Prior customer service, receptionist, or salon experience preferred but not required.
• Strong communication and interpersonal skills with a client-first attitude.
• Ability to multitask in a fast-paced salon environment.
• Comfortable with scheduling software and basic point-of-sale systems.
• Professional appearance and a passion for the beauty and wellness industry.
• Reliable, punctual, and a collaborative team player.

Responsibilities

• Greet and check in clients, creating a warm and welcoming first impression
• Manage appointment scheduling, confirmations, and cancellations via phone and booking software
• Handle point-of-sale transactions, including retail product sales and service payments
• Assist stylists with salon floor support, including shampooing, color prep, laundry, and sanitation
• Maintain cleanliness and organization of the front desk, waiting area, and salon floor
• Answer client inquiries about services, pricing, and products in a knowledgeable and professional manner
• Restock retail shelves and assist with inventory management

Skills

Customer service

Receptionist

Salon experience

Multitasking

Tools

Booking software

POS systems

Job description

New Leaf Salon and Spa in Northborough, MA is seeking a friendly Salon Assistant and Front Desk team member to greet clients, manage appointments, and handle POS transactions. You will support stylists and maintain a tidy, welcoming reception area.

Ideal candidates have strong communication, a client-first attitude, and comfort with scheduling software. No previous salon experience required, but reliable, punctual, and collaborative team players will thrive in our upscale, service-oriented