Salon Front Desk Coordinator & Client Experience Lead

Socket.dev; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Clinic Coordinator at Ogle School Hair, Skin, Nails serves as a front-line team member who greets clients, recommends services, and manages the computer, phone system, and cash drawer. Maintain a cheerful, friendly atmosphere and set the tone for every visit.

The role coordinates front desk operations, oversees daily salon activities, and works with management to promote the Ogle School brand, retail promotion, and organized operations before, during, and after hours.

Qualifications

• Experience in customer service and retail sales.
• Appointment booking experience helpful.
• Capable of working well with a team and individually.
• Friendly and outgoing.
• Hair, makeup, and appearance should be up to beauty standards for office attire.
• Front desk and/or hostess experience helpful.
• Strong relationship, communication, and customer service skills required.

Responsibilities

• Assist in the management and growth of the salon.
• Coordinate new business and follow through with clientele. Book and confirm all appointments, and monitor booking software.
• Monitor capacities and overbooking to ensure each event is fully booked.
• Anticipate no-shows and open schedules, and plan recruiting and rebooking efforts accordingly.
• Act as a point person for client questions/feedback.
• Assist dissatisfied customers.
• Track retention and other salon trends.
• Generate reports.
• Manage inventory.
• Assist in promotion planning to encourage sales and new clients.

Skills

Customer service

Retail sales

Appointment booking

Team & solo work

Friendly attitude

Front desk

Communication

Job description

The Clinic Coordinator at Ogle School Hair, Skin, Nails serves as a front-line team member who greets clients, recommends services, and manages the computer, phone system, and cash drawer. Maintain a cheerful, friendly atmosphere and set the tone for every visit.

The role coordinates front desk operations, oversees daily salon activities, and works with management to promote the Ogle School brand, retail promotion, and organized operations before, during, and after hours.