Salon Coordinator - Client Services

Osgood Oneil Salon; Dallas (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plans

Paid Time Off

Job summary

Osgood O’Neil Salon in Dallas is seeking a Salon Coordinator to be the heartbeat of our front-of-house operations. You will greet guests, manage check-in/check-out, and ensure every client feels welcomed, informed, and pampered.

Educate guests on premium product lines such as Davines and Oribe, handle high-volume calls, manage complex calendars, and process transactions with our POS software. Maintain a pristine, organized space and support stylists and management.

Qualifications

• Experience in customer service is required.
• Comfort with salon booking and POS software.
• Ability to multitask in a fast-paced luxury environment.

Responsibilities

• Greet guests and manage check-in/check-out.
• Educate guests on premium product lines (Davines, Oribe).
• Schedule appointments and manage high-volume calls.
• Maintain a pristine front-of-house and assist operations.

Skills

Customer service

Guest relations

Calendar management

POS software

Tools

Salon booking software

POS system

Job description

Salon Coordinator – Osgood O’Neil Salon

**Are you a master of first impressions with a passion for the beauty industry?

Must have high-end luxury customer service experience.**

If you can pair a genuine smile with the ability to multitask in a fast-paced, luxury environment, you may be the perfect fit for Osgood O’Neil Salon. We are looking for a reliable, high-energy individual to join our front-of-house team and serve as the heartbeat of our salon operations.

The Role

As a Salon Coordinator, you are more than a receptionist—you are a brand ambassador. You will manage the guest experience from start to finish, ensuring every client feels welcomed, informed, and pampered.

Key Responsibilities:

• Guest Relations: Greet every guest with warmth and professionalism; manage check-in/check-out seamlessly.
• Expert Guidance: Educate guests on our premium product lines, including Davines and Oribe.
• Strategic Scheduling: Handle high-volume calls with courtesy, managing complex calendars and prioritizing “pre-booking” to support our stylists’ growth.
• Operational Excellence: Utilize Point of Sale (POS) software for transactions, maintain a balanced cash drawer, and ensure daily reports are 100% accurate.
• Salon Support: Maintain a pristine, organized facility and assist floor staff and management with daily operational needs.

What Success Looks Like

• Happy Guests: Clients leave feeling satisfied, well-educated on products, and excited for their next visit.
• Team Reliability: You are the “go-to” person your team can count on during the busiest hours.
• Pristine Environment: Your workspace and the retail gallery remain in “photoshoot-ready” condition.

Position Requirements

• Experience: Previous customer service experience is a must.
• Availability: Full-time (40 hours/week). Must be available for evening and weekend shifts (including shifts past 7:00 PM and 8:00 PM).
• Physicality: Ability to stand for long periods and navigate stairs comfortably.
• Tech-Savvy: Comfortable learning and using salon booking and POS software.
• Compensation: Starting hourly rate is negotiable based on your level of experience.

What We Offer

We value our employees and provide a robust benefits package for full-time staff:

• Health & Wellness: Medical, Dental, and Vision insurance.
• Security: 401K plans and Employer-Sponsored Life Insurance.
• Work-Life Balance: Paid Time Off (PTO).
• Perks: Generous discounts on world-class products and salon services.