Salon Front Desk & Guest Experience Lead

Ogle School Management LLC; Tucker (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ogle School Hair, Skin, Nails in Tucker, GA is seeking a Full-Time Clinic Coordinator (8:30 AM - 5:30 PM) to manage front desk operations, greet clients, and coordinate bookings. This role requires a cheerful, service-oriented attitude and strong customer service skills.

You will oversee daily salon operations, assist management, promote retail products, and maintain an organized front desk and scheduling system. Previous experience in customer service and retail is preferred.

Qualifications

• Experience in customer service and retail sales.
• Appointment booking experience is helpful.
• Capable of working well with a team and individually.
• Friendly and outgoing demeanor.
• Front desk/hostess experience is helpful.
• Strong relationship, communication, and customer service skills required.

Responsibilities

• Assist in the management and growth of the salon
• Coordinate new business and follow through with clientele
• Book and confirm all appointments, and monitor booking software
• Monitor capacities and overbooking to ensure each event is fully booked
• Anticipate no-shows and open schedules, and plan recruiting and rebooking efforts accordingly
• Act as a point person for client questions/ feedback
• Track retention and other salon trends
• Generate reports
• Assist in promotion planning to encourage sales and new clients

Skills

Customer service

Retail sales

Appointment booking

Teamwork

Communication skills

Front desk experience

Professional appearance

Job description

Ogle School Hair, Skin, Nails in Tucker, GA is seeking a Full-Time Clinic Coordinator (8:30 AM - 5:30 PM) to manage front desk operations, greet clients, and coordinate bookings. This role requires a cheerful, service-oriented attitude and strong customer service skills.

You will oversee daily salon operations, assist management, promote retail products, and maintain an organized front desk and scheduling system. Previous experience in customer service and retail is preferred.