Salon Experience Coordinator

Adam Broderick Salon and Spa; Titicus (CT); On-site; USD 48,000 - 60,000; Full time

Job summary

Adam Broderick Salon & Spa is seeking a Salon Experience Coordinator to bring warm hospitality to every guest on the salon floor. This role focuses on the guest journey from welcome to checkout, emphasizing personal connections and high-touch service.

You'll be visible on the floor, anticipate needs, coordinate reservations, and support a collaborative team to ensure guests leave feeling valued and cared for.

Qualifications

• Experience in a salon, spa, boutique hotel, or another high-touch hospitality business is preferred.
• Meevo experience is a plus but not required.
• Familiarity with haircare, cosmetology, wellness, or beauty is helpful.
• Experience supporting guests in a fast-paced environment is valued.

Responsibilities

• Be visible on the salon floor and escort guests with warm, personal handoffs.
• Coordinate reservations and respond to guest needs with accuracy and warmth.
• Assist with checkout, product recommendations, and future bookings.
• Help maintain cleanliness, presentation, and readiness of the salon floor and workspaces.
• Communicate proactively with providers and support teams about needs and next steps.
• Create a culture of high-touch service, positivity, and teamwork.

Skills

Guest care

Attention to detail

Warm communication

Team support

Organized environment

Hospitality mindset

Service consistency

Job description

Salon Experience Coordinator at Adam Broderick Salon & Spa

Job Description

Be at the center of an uplifting guest experience.

At Adam Broderick, the experience begins before the first touch—and continues through the final thank-you.

We are looking for a warm, polished, and naturally attentive Salon Experience Coordinator to help bring that experience to life. This is not a traditional front-desk position. It is an active hospitality role for someone who enjoys being present on the salon floor, anticipating needs, supporting a talented team, and making people feel genuinely cared for.

For forty years, Adam Broderick has built its reputation on exceptional craft, thoughtful hospitality, and one team working to one standard. As a Salon Experience Coordinator, you will help connect every part of the guest journey on the salon floor—from the welcome and warm handoffs to home-care recommendations, checkout, and farewell.

What You Will Own

The Welcome

• Recognize and warmly welcome each guest upon arrival.
• Help guests settle in and feel comfortable, informed, and cared for.
• Coordinate reservations and respond to guest needs with accuracy, warmth, and confidence.
• Offer beverages, amenities, and thoughtful touches that make the experience feel personal.

The Guest Journey

• Remain visible and engaged on the salon floor.
• Escort guests through the salon and create warm, personal handoffs between coworkers.
• Anticipate timing, comfort, and service needs throughout the visit.
• Notice opportunities to personalize the experience and create memorable moments.
• Help guests move through the salon without feeling rushed, uncertain, or unattended.

The Team Experience

• Support salon providers with guest transitions, timing, communication, supplies, and daily needs.
• Help the salon floor remain composed, prepared, polished, and welcoming.
• Communicate proactively so providers and support team members know what is happening and what is needed next.
• Work alongside the salon support team to maintain cleanliness, presentation, and readiness.
• Contribute to a culture of high touch, high standards, positivity, and teamwork.

The Close

• Receive guests following their services and confirm that they are happy with their experience.
• Support home-care and product recommendations made by service providers.
• Complete checkout and future reservations accurately and graciously.
• Resolve questions or concerns with empathy, good judgment, and a solutions-oriented approach.
• Ensure every guest leaves feeling appreciated, confident, and ready for what comes next.

You May Be a Great Fit If You

• Genuinely enjoy taking care of people.
• Notice details and anticipate needs without always being asked.
• Communicate warmly, clearly, and professionally.
• Enjoy supporting both guests and coworkers.
• Take pride in creating an organized and beautifully presented environment.
• Are comfortable moving between hospitality, reservations, floor coordination, retail, and team support.
• Believe exceptional service is created through consistency, thoughtful details, and genuine human connection.

Experience We Value

Experience in a salon, spa, boutique hotel, or another high-touch hospitality business is preferred—but we are also open to candidates with strong transferable service experience.

Additional strengths include:

• Familiarity with haircare, cosmetology, wellness, or beauty.
• Experience supporting guests in a fast-paced environment.
• Confidence using reservation or point-of-sale technology.
• Meevo experience, although we are happy to train the right person.
• Strong active-listening, organizational, and problem-solving skills.

Join Our Team

If you are passionate about people, beauty, and genuine hospitality—and you want to help create an experience that feels warm, seamless, and uplifting we would love to meet you.