Salon Coordinator - Client Services

Osgood ONeil Salon; Dallas (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401K plans

Generous discounts on products

Paid Time Off (PTO)

Job summary

Osgood O’Neil Salon in Dallas, Texas is looking for a full-time Salon Coordinator who excels in providing a luxurious customer experience. You will be responsible for managing guest interactions, scheduling appointments, and ensuring operational excellence.

The ideal candidate has previous customer service experience, thrives in a fast-paced environment, and is comfortable using technology, such as salon booking software. Enjoy a robust benefits package including medical, dental, and vision insurance.

Qualifications

• Previous customer service experience is essential.
• Comfortable learning and using salon booking and POS software.
• Ability to stand for long periods and navigate stairs.

Responsibilities

• Greet every guest with warmth and professionalism.
• Educate guests on premium product lines.
• Handle high-volume calls and manage complex calendars.
• Utilize POS software for transactions and maintain accurate reports.
• Assist floor staff with operational needs.

Skills

High-end luxury customer service experience

Multitasking in a fast-paced environment

Experience with POS software

Job description

Overview

Salon Coordinator – Osgood O’Neil Salon

Are you a master of first impressions with a passion for the beauty industry? Must have high-end luxury customer service experience. If you can pair a genuine smile with the ability to multitask in a fast-paced, luxury environment, you may be the perfect fit for Osgood O’Neil Salon.

The Role

As a Salon Coordinator, you are more than a receptionist—you are a brand ambassador. You will manage the guest experience from start to finish, ensuring every client feels welcomed, informed, and pampered.

Key Responsibilities

• Guest Relations: Greet every guest with warmth and professionalism; manage check-in/check-out seamlessly
• Expert Guidance: Educate guests on our premium product lines, including Davines and Oribe
• Strategic Scheduling: Handle high-volume calls with courtesy, managing complex calendars and prioritizing "pre-booking" to support our stylists' growth
• Operational Excellence: Utilize Point of Sale (POS) software for transactions, maintain a balanced cash drawer, and ensure daily reports are 100% accurate
• Salon Support: Maintain a pristine, organized facility and assist floor staff and management with daily operational needs

What Success Looks Like

• Happy Guests: Clients leave feeling satisfied, well-educated on products, and excited for their next visit
• Team Reliability: You are the "go-to" person your team can count on during the busiest hours
• Pristine Environment: Your workspace and the retail gallery remain in "photoshoot-ready" condition

Position Requirements

• Experience: Previous customer service experience is a must
• Availability: Full-time (40 hours/week). Must be available for evening and weekend shifts (including shifts past 7:00 PM and 8:00 PM)
• Physicality: Ability to stand for long periods and navigate stairs comfortably
• Tech-Savvy: Comfortable learning and using salon booking and POS software
• Compensation: Starting hourly rate is negotiable based on your level of experience

What We Offer

We value our employees and provide a robust benefits package for full-time staff:

• Health & Wellness: Medical, Dental, and Vision insurance
• Security: 401K plans and Employer-Sponsored Life Insurance
• Work-Life Balance: Paid Time Off (PTO)
• Perks: Generous discounts on world-class products and salon services