Salon Assistant

Harry Winston; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

Harry Winston, Inc. in New York seeks a Salon Sales Support Specialist to assist Sales Executives, manage client interactions and maintain pristine display spaces.

You will handle opening/closing procedures, inventory, packaging, and post-sale support while delivering exceptional service and safeguarding client privacy.

Qualifications

• Ability to multitask in a fast-paced environment and prioritize effectively.
• Detail orientation is a must.
• Jewelry/Watch experience preferred.
• Excellent written, listening and oral communication skills.
• Strong analytical, organizational and creative problem-solving skills.
• Proficiency in Microsoft Office.
• Strong service orientation and client centric mentality.
• Ability to work independently and in a group.
• Foreign languages a plus.
• Graduate Gemologist (GG) or Applied Jewelry Professional (AJP) Diploma a plus.

Responsibilities

• Perform Salon opening / closing procedures and comply with all Security policies.
• Conduct daily inventory counts.
• Ensure vitrines are closed and locked and maintain individual keys.
• Document all movement of merchandise in vitrines and report count changes to the Operations team.
• Ensure all vitrines are clean and merchandised properly, with all merchandise tagged, on correct forms and in working order
• Create beautiful visual merchandise displays by meticulously following Company guidelines.
• Understand repair, transfer, memo and sales processes.
• Develop proper knowledge of jewelry and timepiece collections and how to product search efficiently
• Greet and receive clients and maintain Sales Executive rotation accordingly
• Escort clients into and throughout the building as needed
• On call at all times to assist Sales Executives with clients
• Engage in pleasant conversation with clients if Sales Executives must step away from a presentation
• Respect clients’ privacy and keep all client information confidential
• Honor any reasonable customer service request
• Modeling merchandise
• transporting merchandise throughout the Salon
• Monitor and track merchandise being shown by the Sales Executives
• Assist with merchandise cleaning and after sales service needs
• Assist with preparing sales related documentation for Sales Executives and Operations team
• Prepare packaging, sales collateral and gift wrapping as needed
• Answer telephone calls, coordinate client telephone requests with Sales Executives, and monitor voicemails
• Maintain and update daily client appointment schedule inclusive of web appointments
• Ensure all Salon offices are organized and stocked with the necessary office supplies, catalogs, forms and stationery and report any deficiencies to the Sales Manager for replenishment
• Liaise with Sales Executives and the Operations team to coordinate client shipments
• Create and update client profiles
• Assist with client related needs and errands
• Maintain advertising and editorial information board
• Maintain client mailing lists
• Take part in special projects as needed
• Comply with all Retail QA policies and procedures relating to merchandise handling, stock maintenance and reporting
• Report all QA concerns to the Operations team accurately and in a timely manner

Skills

Multitasking

Detail oriented

Communication

Client service

Independence & teamwork

Foreign languages a plus

Education

Graduate Gemologist (GG) or Applied Jewelry Professional (AJP) Diploma

Tools

Microsoft Office

Job description

Key Responsibilities:

• Perform Salon opening / closing procedures and comply with all Security policies.
• Conduct daily inventory counts.
• Ensure vitrines are closed and locked and maintain individual keys.
• Document all movement of merchandise in vitrines and report count changes to the Operations team.
• Ensure all vitrines are clean and merchandised properly, with all merchandise tagged, on correct forms and in working order
• Create beautiful visual merchandise displays by meticulously following Company guidelines.
• Understand repair, transfer, memo and sales processes.
• Develop proper knowledge of jewelry and timepiece collections and how to product search efficiently

Sales Support and Customer Service:

• Greet and receive clients and maintain Sales Executive rotation accordingly
• Escort clients into and throughout the building as needed
• On call at all times to assist Sales Executives with clients
• Engage in pleasant conversation with clients if Sales Executives must step away from a presentation
• Respect clients’ privacy and keep all client information confidential
• Honor any reasonable customer service request
• Modeling merchandise
• Transporting merchandise throughout the Salon
• Monitor and track merchandise being shown by the Sales Executives
• Assist with merchandise cleaning and after sales service needs
• Assist with preparing sales related documentation for Sales Executives and Operations team
• Prepare packaging, sales collateral and gift wrapping as needed

Administrative Duties:

• Answer telephone calls, coordinate client telephone requests with Sales Executives, and monitor voicemails
• Maintain and update daily client appointment schedule inclusive of web appointments
• Ensure all Salon offices are organized and stocked with the necessary office supplies, catalogs, forms and stationery and report any deficiencies to the Sales Manager for replenishment
• Liaise with Sales Executives and the Operations team to coordinate client shipments
• Create and update client profiles
• Assist with client related needs and errands
• Maintain advertising and editorial information board
• Maintain client mailing lists
• Take part in special projects as needed

Quality Assurance (QA) and Merchandise Handling:

• Comply with all Retail QA policies and procedures relating to merchandise handling, stock maintenance and reporting
• Report all QA concerns to the Operations team accurately and in a timely manner

Job Qualifications:

• Ability to multitask in a fast-paced environment and prioritize effectively
• Detail orientation is a must
• Jewelry/Watch experience preferred
• Excellent written, listening and oral communication skills
• Strong analytical, organizational and creative problem-solving skills
• Proficiency in Microsoft Office
• Strong service orientation and client centric mentality
• Ability to work independently and in a group
• Foreign languages a plus
• Graduate Gemologist (GG) or Applied Jewelry Professional (AJP) Diploma a plus