Salesperson

John Hardy; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

John Hardy in Miami seeks a dedicated Salesperson to provide an exceptional client experience, guiding customers through our luxury jewelry collections and building lasting relationships. You will work with a diverse sales team and report to boutique leadership to drive revenue and promote the brand's values.

The role requires at least two years of luxury retail experience, proven sales performance, and excellent communication.

Qualifications

• Minimum of 2 years in luxury sales or client-facing role.
• Proven track record of exceeding sales targets.
• Exceptional client relationship-building skills.
• Strong verbal and written communication skills.
• Experience with clienteling/CRM systems and POS.
• Ability to work a flexible schedule including holidays.

Responsibilities

• Build and grow a personal book of top clients through outreach.
• Engage clients using clienteling tools and marketing resources.
• Capture and maintain accurate client data to personalize interactions.
• Deliver a warm, consistent experience from first visit to after-sales care.
• Meet and exceed individual sales targets and contribute to store profitability.
• Maintain knowledge of product categories and industry trends.

Skills

Luxury sales

Client relationships

POS/CRM systems

Communication

Teamwork

Tools

POS software

Job description

As a Salesperson at John Hardy, you are an ambassador for our brand and its values, creating an exceptional experience tailored to each client’s needs. You will play a key role in client conversion and retention, driving revenue and building lasting loyalty. You will work alongside a diverse sales team and report to the Boutique’s leadership

RESPONSIBILITIES

Client Development

• Build and grow a personal book of top clients through regular, personalized outreach.
• Use clienteling tools and marketing resources to engage current clients and attract new ones.
• Capture and maintain accurate client data to personalize every future interaction.
• Deliver a consistent, warm experience at every stage of the client journey, from first visit through after-sales care.

Sales and Service

• Meet and exceed individual sales targets while contributing to the boutique’s overall sales and profitability plan.
• Understand each client’s needs and guide them to the right piece.
• Make every client the priority, creating a warm and hospitable experience in every interaction.
• Champion new product launches and key business initiatives.
• Maintain up-to-date knowledge of all product categories.
• Stay current on industry and market trends to identify new selling opportunities.

Operations

• Support inventory control and help achieve shrink objectives.
• Maintain visual merchandising, product presentation, backstock organization, and housekeeping to current brand guidelines.
• Follow all retail operating and security procedures, handling merchandise with care to protect clients, colleagues, and company assets.
• Partner with the support team on repairs and keep clients informed through completion.
• Adhere to the wardrobe policy.

Teamwork

• Communicate openly and constructively with colleagues, taking a flexible, solution-oriented approach.
• Partner with the team to deliver a consistent client experience and contribute to a positive store environment.

QUALIFICATIONS & REQUIREMENTS

Required

• Minimum of 2 years of experience in luxury sales, retail, or a related client-facing role.
• Proven track record of exceeding sales targets.
• Exceptional client relationship-building skills.
• Strong verbal and written communication skills.
• Comfort point-of-sale (POS) and clienteling/CRM systems.
• Availability to work a flexible schedule, including days, evenings, weekends, and holidays.

Preferred

• Fine jewelry or watch sales experience.
• Keyholder experience is a plus.
• Fluency in a second language, such as Spanish.