Salesforce WFM Program Lead — Hybrid

Eliassen Group; Charlotte (NC); Hybrid; Confidential; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking a program leader to own the end-to-end Salesforce Workforce Management roadmap for field operations, translating priorities into executable plans with milestones and measurable outcomes. The role coordinates dependencies across product, field operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners.

The role requires governance across multiple epics, managing priorities, scope, capacity, risks, decisions, and delivery

Qualifications

• Program or delivery leadership for Salesforce initiatives, preferably WFM or field service.
• Proficiency with roadmap management and cross-team dependency coordination.
• Experience establishing governance across multi-epic programs with scope, capacity, risk and decisions.

Responsibilities

• Provide end-to-end ownership of the Salesforce WFM roadmap with milestones and outcomes.
• Coordinate dependencies across product, field operations, Salesforce engineering, data, integrations, security, QA and external partners.
• Establish governance across multiple epics by managing priorities, scope, capacity, risks, decisions and delivery commitments.
• Drive release readiness across development, testing, UAT, deployment, training and post-launch support.
• Maintain roadmap and Jira backlog with scope, owners, dependencies, acceptance criteria and target dates.
• Lead planning sessions, status meetings, dependency reviews and risk discussions; track decisions and follow up actions.
• Collaborate with business and technical teams to resolve requirements and remove blockers.
• Coordinate test readiness, deployment planning, change management and hypercare.
• Prepare leadership updates and delivery dashboards covering milestones, capacity, risks and overall program health.

Skills

Program leadership

Roadmap management

Jira backlog administration

Cross-functional coordination

Executive communication

Tools

Jira

Salesforce WFM

Stakeholder management

Job description

Eliassen Group is seeking a program leader to own the end-to-end Salesforce Workforce Management roadmap for field operations, translating priorities into executable plans with milestones and measurable outcomes. The role coordinates dependencies across product, field operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners.

The role requires governance across multiple epics, managing priorities, scope, capacity, risks, decisions, and delivery