Salesforce / Veeva CRM Consultant

Omiz Staffing Solutions (OSS); United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Omiz Staffing Solutions (OSS) seeks an experienced Salesforce / Veeva CRM Consultant to drive Life Sciences CRM initiatives. You will translate business needs into functional specs and support end-to-end CRM delivery.

You will collaborate with Sales, Marketing, and Commercial Operations, covering HCP/HCO engagement, territory management, call planning, and field-force optimization, with strong focus on UAT and documentation.

Qualifications

• Gather, analyze, and translate business requirements into functional specifications for Salesforce and/or Veeva CRM.
• Support CRM implementations, enhancements, configuration, and optimization initiatives.
• Collaborate with business stakeholders across Sales, Marketing, and Commercial Operations.
• Support pharmaceutical CRM processes, including HCP/HCO engagement, territory management, call planning, account management, and field force operations.
• Conduct business process analysis, gap assessments, and impact analysis.
• Develop functional documentation, user stories, workflows, and process maps.
• Coordinate with technical and QA teams to support solution delivery.
• Drive functional testing, UAT, defect management, and post-implementation support.
• Strong functional consulting experience with Salesforce CRM and/or Veeva CRM.
• Prior experience in the Life Sciences / Pharmaceutical / Biopharmaceutical industry.
• Good understanding of pharmaceutical commercial operations and CRM business processes.
• Experience in requirements gathering, functional specifications, process analysis, and UAT.
• Ability to translate business needs into practical CRM solutions.
• Strong stakeholder management, communication, and analytical skills.
• Plus: Strong stakeholder management and cross-functional collaboration skills.
• Salesforce Certified Technical Architect (CTA) certification.

Responsibilities

• Gather, analyze, and translate business requirements into functional specifications for Salesforce and/or Veeva CRM.
• Support CRM implementations, enhancements, configuration, and optimization initiatives.
• Collaborate with business stakeholders across Sales, Marketing, and Commercial Operations.
• Support pharmaceutical CRM processes, including HCP/HCO engagement, territory management, call planning, account management, and field force operations.
• Conduct business process analysis, gap assessments, and impact analysis.
• Develop functional documentation, user stories, workflows, and process maps.
• Coordinate with technical and QA teams to support solution delivery.
• Drive functional testing, UAT, defect management, and post-implementation support.
• Strong functional consulting experience with Salesforce CRM and/or Veeva CRM.
• Prior experience in Life Sciences / Pharmaceutical / Biopharmaceutical industry.
• Good understanding of pharmaceutical commercial operations and CRM business processes.
• Experience in requirements gathering, functional specifications, process analysis, and UAT.
• Ability to translate business needs into practical CRM solutions.
• Strong stakeholder management, communication, and analytical skills.

Skills

Salesforce CRM

Veeva CRM

Functional consulting

Stakeholder management

Analytical skills

Requirements gathering

UAT/testing

Job description

Are you a Salesforce / Veeva CRM Consultant with strong functional expertise and experience supporting the Life Sciences or Pharmaceutical industry?

We are looking for an experienced Salesforce Veeva Consultant to support CRM initiatives, drive business process improvements, and deliver effective CRM solutions aligned with pharmaceutical commercial operations.

This is an excellent opportunity for a functional CRM professional who understands the intersection of business processes, pharmaceutical operations, and CRM technology.

• Gather, analyze, and translate business requirements into functional specifications for Salesforce and/or Veeva CRM.
• Support CRM implementations, enhancements, configuration, and optimization initiatives.
• Collaborate with business stakeholders across Sales, Marketing, and Commercial Operations.
• Support pharmaceutical CRM processes, including HCP/HCO engagement, territory management, call planning, account management, and field force operations.
• Conduct business process analysis, gap assessments, and impact analysis.
• Develop functional documentation, user stories, workflows, and process maps.
• Coordinate with technical and QA teams to support solution delivery.
• Drive functional testing, UAT, defect management, and post-implementation support.
• Strong functional consulting experience with Salesforce CRM and/or Veeva CRM.
• Prior experience in the Life Sciences / Pharmaceutical / Biopharmaceutical industry.
• Good understanding of pharmaceutical commercial operations and CRM business processes.
• Experience in requirements gathering, functional specifications, process analysis, and UAT.
• Ability to translate business needs into practical CRM solutions.
• Strong stakeholder management, communication, and analytical skills.

Plus:

• Strong stakeholder management and cross-functional collaboration skills.
• Salesforce Certified Technical Architect (CTA) certification.

A business-focused CRM consultant with hands-on Salesforce or Veeva functional experience, strong pharmaceutical domain knowledge, and the ability to work across business and technology teams to deliver impactful CRM solutions.