Veeva CRM Functional Consultant

Siri InfoSolutions, Inc.; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Siri InfoSolutions, Inc. seeks an experienced Veeva CRM Functional Consultant with deep pharmaceutical domain knowledge to lead CRM implementations, configurations, and ongoing enhancements.

You will translate business needs into practical Veeva-based solutions, working with stakeholders across commercial teams, IT, and QA. Responsibilities include requirement gathering, process design, and ensuring compliance with industry regulations, while delivering production support, data quality, and

Qualifications

• Strong hands-on Veeva CRM implementation, configuration, enhancement, or support.
• Pharmaceutical or Life Sciences industry experience is mandatory.
• Good understanding of pharma commercial operations and field force processes.
• Experience with HCP/HCO management and Veeva modules (CLM, Territory, Reporting).
• Experience with BRDs/FRDs, user stories, and process documentation.
• Knowledge of CRM configuration, data models, and access management.
• Experience with SIT, UAT, defect tracking, and production support.
• Excellent communication and stakeholder management skills.

Responsibilities

• Gather, analyze, and document business requirements from pharmaceutical stakeholders.
• Conduct stakeholder workshops and requirement-gathering sessions.
• Translate requirements into functional specs, user stories, and processes.
• Support Veeva CRM implementation, configuration, enhancement, and maintenance.
• Configure account, contact, territory, and field sales functionalities.
• Work on call planning, HCP engagement, product detailing, and field force automation.
• Support CLM, Approved Email, Engage, Events Management, Sample Management, MyInsights.
• Manage CRM configuration changes, user access, roles, permissions, and workflows.
• Coordinate with developers, Salesforce teams, integration, and QA resources.
• Support data migration, data validation, cleansing, and data quality activities.
• Participate in SIT, UAT, defect tracking, and release validation.
• Provide production support and coordinate issue resolution.
• Ensure CRM processes comply with pharmaceutical regulations and data privacy.
• Support change management, user training, deployment, and post-production activities.

Skills

Veeva CRM

Pharma industry

Business analysis

Stakeholder management

SIT/UAT

Data migration

CLM / CLM module

Tools

Jira

Confluence

Salesforce

Veeva Vault

Job description

We are seeking an experienced Veeva CRM Functional Consultant with a strong pharmaceutical industry background and diversified experience across CRM implementation, configuration, business analysis, enhancements, and production support.

The ideal candidate will have hands‑on experience with Veeva CRM and a strong understanding of pharmaceutical commercial operations, including field sales, healthcare professional (HCP) engagement, territory management, call reporting, and pharmaceutical compliance.

The consultant will work closely with business stakeholders, pharmaceutical commercial teams, IT, developers, and QA teams to translate business requirements into effective Veeva CRM solutions.

Key Responsibilities

• Gather, analyze, and document business requirements from pharmaceutical business stakeholders.
• Conduct stakeholder workshops, requirement‑gathering sessions, and business process discussions.
• Translate business requirements into functional specifications, user stories, process flows, and configuration requirements.
• Support Veeva CRM implementation, configuration, enhancement, and maintenance activities.
• Configure and maintain CRM functionality related to account management, contact management, territory management, and field sales operations.
• Work on pharmaceutical commercial processes, including call planning, call reporting, HCP engagement, product detailing, and field force automation.
• Support Veeva CRM modules such as CLM (Closed Loop Marketing), Approved Email, Engage, Events Management, Sample Management, and MyInsights, depending on project scope.
• Manage CRM configuration changes, user access, profiles, permissions, workflows, and business rules.
• Coordinate with Veeva CRM developers, Salesforce teams, integration teams, and QA resources for solution delivery.
• Support data migration, data validation, data cleansing, and CRM data quality activities.
• Participate in System Integration Testing (SIT), User Acceptance Testing (UAT), defect management, and release validation.
• Provide production support, troubleshoot functional issues, and coordinate issue resolution.
• Ensure CRM processes adhere to pharmaceutical compliance, data privacy, and industry‑specific regulatory requirements.
• Support change management, user training, deployment, and post‑production activities.

Required Skills & Qualifications

• Strong hands‑on experience with Veeva CRM implementation, configuration, enhancement, or support.
• Pharmaceutical or Life Sciences industry experience is mandatory.
• Good understanding of pharma commercial operations and field force processes.
• Experience in HCP (Healthcare Professional) and HCO (Healthcare Organization) management.
• Experience with Veeva CRM modules such as Call Reporting, CLM, Approved Email, Territory Management, and Sample Management.
• Strong functional consulting and business analysis capabilities.
• Experience preparing BRDs, FRDs, functional specifications, user stories, and process documentation.
• Knowledge of CRM configuration, data models, workflows, and user access management.
• Experience with SIT, UAT, defect tracking, and production support.
• Excellent communication, stakeholder management, analytical, and problem‑solving skills.

Preferred / Good‑to‑Have Skills

• Exposure to Salesforce CRM platform and its underlying architecture.
• Experience with Veeva Vault CRM or migration from legacy Veeva CRM to Vault CRM.
• Knowledge of Veeva Network and HCP master data management.
• Familiarity with pharmaceutical compliance, HCP consent, sample accountability, and promotional content controls.
• Experience with Agile/Scrum methodology, Jira, and Confluence.
• Veeva CRM or Vault CRM certification is a plus.