Salesforce Transformation Analyst – Sales & Service Cloud

Stott and May Inc.; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Stott and May Inc. in Charlotte, NC is seeking an experienced Salesforce Business Analyst for a hybrid contract of 6 months, with potential extension or transition to full-time.

The role focuses on a Salesforce transformation involving Sales Cloud, Service Cloud, and early Data360 initiatives. You will gather requirements from business stakeholders, facilitate discovery sessions, optimize processes, and lead change management while documenting user stories and acceptance criteria.

Qualifications

• Strong experience as a Salesforce Business Analyst in enterprise environments.
• Experience with Sales Cloud and Service Cloud.
• Excellent requirements gathering and documentation skills.

Responsibilities

• Partner with stakeholders to gather requirements and translate needs into Salesforce solutions.
• Lead discovery sessions and workshops to identify process improvements.
• Support Sales Cloud and Service Cloud processes across business areas.
• Lead change management, user adoption, training, and communications.
• Document requirements, flows, user stories, and acceptance criteria.
• Collaborate with admins, developers, and project teams to align solutions.
• Contribute to Data360 initiatives and Salesforce strategy.
• Participate in testing, UAT, deployment, and post-implementation activities.

Skills

Sales Cloud

Service Cloud

Requirements gathering

Stakeholder management

Workshops facilitation

Tools

Salesforce

Job description

Stott and May Inc. in Charlotte, NC is seeking an experienced Salesforce Business Analyst for a hybrid contract of 6 months, with potential extension or transition to full-time.

The role focuses on a Salesforce transformation involving Sales Cloud, Service Cloud, and early Data360 initiatives. You will gather requirements from business stakeholders, facilitate discovery sessions, optimize processes, and lead change management while documenting user stories and acceptance criteria.