Salesforce Transformation Analyst: Process & Adoption

Arkhya Tech. Inc.

Franklin (TN)

On-site

USD 90,000 - 120,000

Full time

9 days ago

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Job summary

Arkhya Tech. Inc.

is seeking a Salesforce Business Analyst to drive discovery workshops, process mapping, and requirements elicitation across Salesforce-based workstreams including Case360, Customer360, and Dealer360. You will convert business goals into epics, user stories, and acceptance criteria, coordinate UAT, oversee backlog and release planning, and work with product owners and squads to enable adoption of standardized Salesforce processes.

Qualifications

Experience leading discovery workshops and requirement elicitation.
Ability to translate business goals into epics and user stories.
Experience with acceptance criteria and backlog planning.
Proven UAT coordination and requirement traceability.

Responsibilities

Discovery facilitation, backlog refinement and dependency tracking.
Coordinate UAT and ensure requirement traceability.
Align Case360, Customer360 and Dealer360 with client priorities.
Lead current-state and future-state business process analysis.
Facilitate cross-functional workshops with business, operations and product teams.
Analyze gaps, inefficiencies and automation opportunities.
Define data requirements, mapping and reporting needs.
Create process flows, BRDs and acceptance scenarios.
Drive backlog prioritization and release planning with Product Owners and Scrum teams.
Support SIT, UAT, defect triage and go-live readiness.
Partner with Change Management and Training for adoption.
Track business value realization metrics.