Salesforce Business Analyst: Process & Adoption Lead

Tenth Revolution Group; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Tenth Revolution Group is seeking a Salesforce Business Analyst to drive process improvements, user adoption, and platform optimization across the organization. The role collaborates with stakeholders to ensure Salesforce supports 200+ users with actionable reporting and streamlined workflows.

You will write user stories, process maps, and specs, and work with administrators and developers in an Agile setting. Strong communication and a deep Salesforce background are essential for success.

Qualifications

• 3-5 years of Salesforce experience in a Business Analyst or similar role.
• Strong understanding of Salesforce functionality and best practices.
• Experience building reports, dashboards, and analytics within Salesforce.
• Excellent requirements gathering, documentation, and process mapping skills.
• Outstanding communication and stakeholder management abilities.

Responsibilities

• Serve as the primary liaison between business stakeholders and technology teams.
• Gather, analyze, and document business requirements across multiple business units.
• Map, document, and improve business processes supporting 200+ users.
• Create and maintain Salesforce reports, dashboards, and KPIs that drive decision-making.
• Write user stories, process flows, functional specifications, and supporting documentation.
• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
• Help prioritise enhancements and ensure Salesforce solutions align with business objectives.
• Support user training, adoption, and ongoing platform improvements.
• Work alongside Salesforce administrators and developers to deliver solutions that meet business needs.

Skills

Salesforce expertise

Stakeholder management

Requirements gathering

Process mapping

Agile / Scrum

Communication

Job description

Tenth Revolution Group is seeking a Salesforce Business Analyst to drive process improvements, user adoption, and platform optimization across the organization. The role collaborates with stakeholders to ensure Salesforce supports 200+ users with actionable reporting and streamlined workflows.

You will write user stories, process maps, and specs, and work with administrators and developers in an Agile setting. Strong communication and a deep Salesforce background are essential for success.