Salesforce Business Analyst

Arkhya Tech. Inc.; Franklin (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Arkhya Tech. Inc.

is seeking a Salesforce Business Analyst to drive discovery workshops, process mapping, and requirements elicitation across Salesforce-based workstreams including Case360, Customer360, and Dealer360. You will convert business goals into epics, user stories, and acceptance criteria, coordinate UAT, oversee backlog and release planning, and work with product owners and squads to enable adoption of standardized Salesforce processes.

Qualifications

• Experience leading discovery workshops and requirement elicitation.
• Ability to translate business goals into epics and user stories.
• Experience with acceptance criteria and backlog planning.
• Proven UAT coordination and requirement traceability.

Responsibilities

• Discovery facilitation, backlog refinement and dependency tracking.
• Coordinate UAT and ensure requirement traceability.
• Align Case360, Customer360 and Dealer360 with client priorities.
• Lead current-state and future-state business process analysis.
• Facilitate cross-functional workshops with business, operations and product teams.
• Analyze gaps, inefficiencies and automation opportunities.
• Define data requirements, mapping and reporting needs.
• Create process flows, BRDs and acceptance scenarios.
• Drive backlog prioritization and release planning with Product Owners and Scrum teams.
• Support SIT, UAT, defect triage and go-live readiness.
• Partner with Change Management and Training for adoption.
• Track business value realization metrics.

Skills

Salesforce BA

Requirements elicitation

User stories

Backlog management

UAT coordination

Process mapping

Stakeholder facilitation

Tools

Salesforce

Case360

Customer360

Dealer360

Job description

Salesforce Business Analyst responsible for discovery workshops, process mapping, requirements elicitation, user stories, acceptance criteria and backlog support across Customer360, Case360, Dealer360 and related workstreams.

Coordinate with Client stakeholders, support UAT, manage requirement traceability and enable adoption of standardized Salesforce processes. The role will work closely with Client product owners, business SMEs, operations teams and delivery squads to convert business goals into actionable epics, user stories, acceptance criteria and process flows.

Responsibilities include discovery facilitation, backlog refinement, dependency tracking, UAT coordination, requirement traceability, demo support, change impact inputs and alignment of Case360, Customer360 and Dealer360 capabilities to Client operating priorities.

Lead current-state and future-state business process analysis across Contact Center, Case360, Customer360, Dealer360, and related business functions.

Facilitate cross-functional workshops with business, operations, product owners, architects, and integration teams to drive requirement alignment and solution definition.

Analyze business gaps, process inefficiencies, and automation opportunities to support business process transformation objectives.

Collaborate with architects and developers to validate solution designs, business rules, data requirements, and integration needs.

Support Data360 initiatives by defining business data requirements, data mapping, reporting needs, and customer journey use cases.

Create process flows, business requirement documents, functional specifications, user journey maps, and acceptance scenarios.

Drive backlog prioritization and release planning activities in partnership with Product Owners and Scrum teams.

Support SIT, UAT, defect triage, release validation, and go-live readiness activities across multiple workstreams.

Partner with Change Management and Training teams to support business readiness, user adoption, and process standardization initiatives.

Track business value realization metrics, KPI improvements, and transformation outcomes.