Salesforce Support Engineer

Veruna, Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in the insurance technology industry is seeking a Salesforce Administrator to provide customer support and manage Salesforce environments. The ideal candidate will have 2–4 years of experience, strong Salesforce knowledge, and excellent communication skills. This role involves collaborating with teams to enhance customer experiences and ensure efficient operations.

Qualifications

• 2–4 years in Salesforce Admin or Customer Support role.
• Strong knowledge of Salesforce including security and automation.
• Excellent verbal and written communication skills.

Responsibilities

• Provide support for Salesforce-related issues and manage environments.
• Act as subject matter expert for Salesforce functionality.
• Document solutions and collaborate with cross-functional teams.

Skills

Salesforce platform capabilities

Customer communication

Problem-solving

Attention to detail

Job description

We've built the system of record for the $200+ billion insurance brokerage and agency market - an industry that forms the backbone of our modern economy. We serve a solid roster of customers including industry leaders like USAA and many others. WR Berkley, a Fortune 500 insurance holding company, led our Series B and provides invaluable strategic partnership as we reshape the insurance technology landscape.

What You'll Do

• Provide front-line support to customers on Salesforce-related issues, ensuring timely resolution and a high-quality support experience.
• Manage and configure Salesforce (SFDC) environments including user setup, custom fields, page layouts, workflows, and validation rules.
• Serve as a subject matter expert for Salesforce functionality and best practices, delivering solutions aligned with business needs.
• Investigate and resolve technical issues , acting as the liaison between customers and engineering teams when necessary.
• Document and communicate solutions effectively, including creating knowledge base articles, training materials, and process documentation.
• Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to support customers and operational goals.
• Support release management by testing new features, updates, and integrations prior to deployment.

What You'll Need

• 2–4 years of experience in a Salesforce Admin and/or Customer Support role, ideally on a B2B SaaS team.
• Strong knowledge of Salesforce platform capabilities, including security, automation, and reporting.
• Proven experience supporting customer communication, ideally in a client-facing or technical support capacity.
• Excellent verbal and written communication skills with a customer-centric mindset.
• Strong problem-solving and troubleshooting abilities with keen attention to detail.

The base salary range for this position is $80,000 – $110,000 annually. The actual base pay offered may vary depending on factors including the candidate’s relevant experience, education, certifications, skills, and geographic location.

Veruna is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.

Veruna participates in E-Verify to confirm the employment eligibility of all new hires. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov .