Salesforce Solution Lead - Sales & Service Cloud

Highspring

McLean (VA)

On-site

USD 115,000 - 191,000

Full time

3 days ago

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Job summary

Highspring is seeking a Salesforce Lead for Sales and Service Cloud engagements in the United States. You will lead discovery workshops, design end-to-end functional solutions, and serve as the primary contact for client stakeholders throughout the project lifecycle.

You will mentor analysts, partner with technical teams, and present recommendations to executives. Travel up to 25% may be required as you help Fortune 100 brands and growth firms optimize cloud investments.

Qualifications

4+ years of Salesforce consulting experience, focusing on Sales and/or Service Cloud.
Minimum of 3 full lifecycle Salesforce implementations in a lead functional role.
Professional services experience.
Salesforce Administrator certification required.
Salesforce Certified Agentforce Sales Consultant and/or Agentforce Service Consultant preferred.
Deep functional knowledge of Sales Cloud and Service Cloud data models, processes, and configuration.
Strong requirements gathering, process mapping, and solution design skills.
Excellent client-facing communication and executive presentation skills.
Ability to translate business needs into functional specifications for technical teams.
Bachelor's degree in CS/IS or related field or equivalent experience.
Travel up to 25%.

Responsibilities

Lead client discovery workshops and requirements-gathering sessions for Sales and Service Cloud engagements.
Design end-to-end functional solutions, including process flows, data models, and configuration specifications.
Serve as the primary point of contact for client stakeholders throughout the project lifecycle.
Partner with technical teams to ensure solutions are delivered according to design and best practice.
Present recommendations, project status, and solution walkthroughs to client executives and business owners.
Identify opportunities for process improvement and additional Salesforce capability adoption.
Mentor Business Analysts and junior consultants on functional best practices.