Salesforce Service Cloud Specialist

Check Point Software Technologies Ltd.; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Salesforce Service Cloud Specialist, where your passion for innovative solutions will enhance customer service processes. In this role, you'll take ownership of designing and managing Salesforce Service Cloud projects, ensuring seamless integration and improved efficiency. Collaborate with diverse teams to drive user adoption and optimize service operations. This position offers a unique opportunity to make a significant impact in a dynamic environment, leveraging your expertise to transform customer experiences through cutting-edge Salesforce solutions.

Qualifications

• 2+ years of experience in Salesforce Service Cloud or similar role.
• Strong project management skills with multiple projects.

Responsibilities

• Lead design and execution of Salesforce Service Cloud projects.
• Act as the SME for Salesforce Service Cloud solutions.

Skills

Salesforce Service Cloud

Project Management

Salesforce Configuration

Problem-Solving

Communication Skills

Education

Salesforce Certification

Bachelor's Degree in a relevant field

Tools

Salesforce

Copado CI/CD

AWS Connect

Job description

IT & System Administration | Full Time | Job Id: 23033

Why Join Us?

We are looking for a Salesforce Service Cloud Specialist to join our team.

Who has a passion for Salesforce Service Cloud solutions, with a strong understanding of customer service processes and system integrations. We are seeking someone who has a desire to improve service operations and enhance user experience through innovative Salesforce solutions.

In this position, you will use your expertise in Salesforce configuration, project management, and service process design, and will take full ownership of designing, managing, and delivering Salesforce Service Cloud projects to improve efficiency, automate processes, and ensure seamless integration with business systems.

Key Responsibilities

• Solution Ownership: Act as the subject matter expert (SME) and primary point of contact for Salesforce Service Cloud-related solutions within the organization.
• Project Management: Lead the design, planning, and execution of Salesforce Service Cloud projects. Ensure projects are delivered on time, within scope, and on budget.
• Design and Configuration: Work closely with business stakeholders to understand requirements, design customized Salesforce Service Cloud solutions, and configure the platform to meet business needs, enhance productivity, and drive user adoption.
• Collaboration and Leadership: Work closely with Salesforce admins, developers, and other teams to ensure successful integration and delivery of Service Cloud projects.
• Stakeholder Management: Engage with internal teams, including Sales, Customer Service, and IT, to gather requirements and ensure the solution aligns with business objectives.

Qualifications

• 2+ years ofexperience as a Salesforce Service Cloud Specialist or in a similar Salesforce-based role.
• Strong experience in designing, configuring, and implementing Salesforce Service Cloud solutions.
• Strong project management skills, including experience managing multiple projects from start to finish.
• Solid understanding of Salesforce features, including case management, Eentitlements, Experience Cloud (Community Cloud), omnichannel, Chat, Survey and Service AI tools.
• Experience with Salesforce administration, configuration, Flows and integration with other systems.
• Ability to collaborate effectively across multiple departments.
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Salesforce certifications such as Salesforce Service Cloud Consultant or Administrator (preferred).
• Familiarity with Agile project management methodologies.

Preferred Qualifications:

• Experience working in a large enterprise environment.
• Experience with Copado CI/CD, Certinia, Qualtrics, Coveo, AWS Connect – is a plus.
• Previous experience with Salesforce integrations, particularly with third-party systems in customer service or support environments.

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Voluntary Self-Identification of Post-Offer Protected Veterans

1)
This company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA),which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.These classifications are defined as follows:

• A "disabled veteran" is one of the following:
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As a Government contractor subject to VEVRAA, we are required to submit a report to the United States Department of Labor each year identifying the numberof our employees belonging to each specified "protected veteran" category.If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below.If you are a disabled veteran it would assist us if you tell us whether there are accommodations we could make that would enable you to perform the essentialfunctions of the job, including special equipment, changes in the physical layout of the job, changes in the way the job is customarily performed, provisionof personal assistance services or other accommodations for your disability.

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Check Point has prepared an Affirmative Action Program to implement the affirmative action provisions of the Vietnam Era Veterans' Readjustment AssistanceAct of 1974, as amended. It is our policy to base all employment decisions on the principles of equal employment opportunity, and to take affirmative to employand advance in employment protected veterans. The company will ensure that its human resources programs are administered without regard to an individual's statusas a protected veteran, and that employment decisions are based on valid job requirements. As appropriate the Company will make a reasonable accommodation tothe known physical or mental limitations of an otherwise qualified disabled veteran unless we can show that the accommodation would impose an undue hardship onthe operation of our business. We will also ensure that employees and applicants will not be subjected to harassment of any kind because of their status as aprotected veteran. Information on the Veterans Affirmative Action Program is available for review by employees and applicants in the office of our EEO Official,Fiona Nguyen - HR Partner, during our regular business hours of 9:00 a.m. to 5:00 p.m.

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Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.