Salesforce Service Cloud Product Manager – ITSM & AI Tools

Motorola Solutions Inc; Allen (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions seeks an experienced Product Manager to own the roadmap for Salesforce Service Cloud and internal agent tools, enabling efficient support operations for employees and customers.

You will partner with IT operations, Customer Care, and engineering to define requirements, prioritize features, and guide delivery from discovery to launch, with a focus on improving adoption and performance.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent practical experience.
• 2+ years of Product Management experience with enterprise software or internal tools.
• Experience with Salesforce Service Cloud and ITSM frameworks (Incident, Problem, Change, Request).
• Strong communication and cross-functional leadership skills.

Responsibilities

• Define and execute the product vision, strategy, and roadmap for Salesforce Service Cloud and internal tools.
• Collaborate with IT operations, Customer Care, and Engineering to understand needs and priorities.
• Gather, analyze, and document requirements and acceptance criteria for new features.
• Prioritize backlog based on impact, feasibility, and strategy; oversee delivery with teams.
• Monitor KPIs post-launch and drive adoption and continuous improvement.
• Coordinate training to ensure successful rollout and high user adoption.

Skills

Product management

Enterprise software

Stakeholder management

Requirements gathering

Backlog prioritization

Communication

Technical collaboration

Education

Bachelor's degree in Computer Science or Computer Engineering

Tools

Salesforce Service Cloud

ServiceNow

Einstein Automations

Job description

Motorola Solutions seeks an experienced Product Manager to own the roadmap for Salesforce Service Cloud and internal agent tools, enabling efficient support operations for employees and customers.

You will partner with IT operations, Customer Care, and engineering to define requirements, prioritize features, and guide delivery from discovery to launch, with a focus on improving adoption and performance.