Product Manager — Salesforce Service Cloud & ITSM Tools

Motorola Solutions Inc; Schaumburg (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions Inc. is seeking an experienced Product Manager to own the vision and execution for our internal agent tool portfolio, emphasizing Salesforce Service Cloud and ITSM platforms.

You will align IT operations, customer care, and engineering to deliver scalable, integrated tools that enhance internal support workflows and agent productivity. The role requires deep Salesforce expertise, a customer-centric mindset for internal users, and a track record of delivering complex IT product

Qualifications

• Bachelor's degree in CS/Engineering or related field.
• 2+ years in Product Management for enterprise software.
• Experience with Salesforce Service Cloud and ITSM (Incident, Problem, Change, and Request).
• Knowledge of ServiceNow integrations.
• Strong communication and leadership.

Responsibilities

• Define and execute roadmap for Salesforce Service Cloud and IT agent tools.
• Collaborate with IT, Customer Care and Engineering to capture needs.
• Gather, analyze, and document requirements and prioritize backlog.
• Oversee feature delivery with Engineering and Design.
• Define KPIs and monitor post-launch performance.
• Drive user adoption and training.

Skills

Product management experience

Stakeholder management

Strategic thinking

Communication

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Salesforce Service Cloud

ServiceNow

ITIL

Einstein Automations

Case Management

Job description

Motorola Solutions Inc. is seeking an experienced Product Manager to own the vision and execution for our internal agent tool portfolio, emphasizing Salesforce Service Cloud and ITSM platforms.

You will align IT operations, customer care, and engineering to deliver scalable, integrated tools that enhance internal support workflows and agent productivity. The role requires deep Salesforce expertise, a customer-centric mindset for internal users, and a track record of delivering complex IT product