Product Manager - Salesforce Service Cloud & ITSM Tools

Motorola Solutions Inc; Schaumburg (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Job summary

Motorola Solutions is seeking an experienced Product Manager to lead the vision, strategy, and execution for internal agent tools, with Salesforce Service Cloud at the center. You will drive the roadmap, align IT operations with business needs, and collaborate across engineering and design to deliver scalable solutions for internal teams and customers.

The role emphasizes internal user efficiency, training collaboration, and measurable improvements in adoption and operational effectiveness

Qualifications

• Bachelor's degree in CS, Eng, or related field.
• 2+ years in product management for enterprise software.
• Deep Salesforce Service Cloud and ITIL/ITSM experience.

Responsibilities

• Define the long-term product vision and roadmap.
• Collaborate with IT ops, Customer Care, and engineering.
• Gather requirements and prioritize backlog.
• Monitor KPIs and drive adoption.

Skills

Salesforce Service Cloud

ITSM frameworks

Stakeholder management

Analytical problem-solving

Cross-platform integration

Education

Bachelor's degree in Computer Science

Bachelor's degree in Computer Engineering

Tools

Salesforce Service Cloud

ServiceNow

Einstein Automations

Job description

Motorola Solutions is seeking an experienced Product Manager to lead the vision, strategy, and execution for internal agent tools, with Salesforce Service Cloud at the center. You will drive the roadmap, align IT operations with business needs, and collaborate across engineering and design to deliver scalable solutions for internal teams and customers.

The role emphasizes internal user efficiency, training collaboration, and measurable improvements in adoption and operational effectiveness