Salesforce Service Cloud & CX Tools Admin

Global Sports Jobs Limited; New York (NY); On-site; USD 37,000 - 51,000; Full time

Job summary

Major League Baseball (MLB) is seeking a CRM & CX Tools Administrator to support Salesforce Service Cloud and Zoom Contact Centre. You will streamline workflows, build reports, and ensure the customer service team has the tools to deliver fast, consistent support.

Based on site in New York City, you will configure case routing, manage users, train staff, and collaborate with IT to implement automation. Salary ranges $27–$37 per hour and a customer‑first culture.

Qualifications

• 1-2 years experience as a Systems Administrator.

Responsibilities

• Serve as the Salesforce Service Cloud and ZCC subject matter expert.

Skills

Analytical thinking

Communication skills

Customer focus

Training & mentoring

Problem solving

Tools

Salesforce Service Cloud

Zoom Contact Centre

Salesforce Administrator certification

Job description

Major League Baseball (MLB) is seeking a CRM & CX Tools Administrator to support Salesforce Service Cloud and Zoom Contact Centre. You will streamline workflows, build reports, and ensure the customer service team has the tools to deliver fast, consistent support.

Based on site in New York City, you will configure case routing, manage users, train staff, and collaborate with IT to implement automation. Salary ranges $27–$37 per hour and a customer‑first culture.