Salesforce Service Cloud Architect - Global Deployments

Robotics Technologies LLC; Chicago (IL); On-site; USD 130,000 - 160,000; Full time

Job summary

A robotics technology firm is seeking a Lead Salesforce Service Cloud Architect to guide the architecture, design, and implementation of scalable solutions, primarily focusing on Case Management. The ideal candidate has extensive experience in the Salesforce ecosystem and proven track record in overseeing global implementations. Responsibilities include providing technical leadership, collaborating with stakeholders, and ensuring adherence to architectural standards. Salesforce certifications are a plus, making an experienced candidate ideal for this role.

Qualifications

• 8-10 years of total experience in Salesforce ecosystem.
• Strong expertise in implementing and managing Salesforce Service Cloud.
• Ability to create architectural diagrams and technical specifications.

Responsibilities

• Lead the architecture and implementation of Salesforce Service Cloud.
• Develop scalable Service Cloud solutions based on business needs.
• Provide technical leadership to development and QA teams.

Skills

Salesforce Service Cloud expertise

Communication skills

Stakeholder management

Salesforce development (Apex, Lightning)

Integration experience

Education

Salesforce certifications (Service Cloud Consultant, Application Architect)

Job description

A robotics technology firm is seeking a Lead Salesforce Service Cloud Architect to guide the architecture, design, and implementation of scalable solutions, primarily focusing on Case Management. The ideal candidate has extensive experience in the Salesforce ecosystem and proven track record in overseeing global implementations. Responsibilities include providing technical leadership, collaborating with stakeholders, and ensuring adherence to architectural standards. Salesforce certifications are a plus, making an experienced candidate ideal for this role.