Global Service Cloud Architect | Lead Architect & Strategy

Cloud Analytics Technologies, LLC; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

A technology company specializing in cloud solutions is seeking an experienced professional to lead the architecture and implementation of Salesforce Service Cloud with a focus on Case Management. The ideal candidate will have 8-10 years in the Salesforce ecosystem, strong expertise in Service Cloud, and proven ability to translate business needs into technical designs. The role involves providing technical leadership, collaborating with stakeholders, and ensuring design integrity during implementation.

Qualifications

• 8-10 years of total experience with significant work in Salesforce ecosystem.
• Strong understanding of Salesforce data model and integration patterns.
• Salesforce certifications such as Service Cloud Consultant are a strong plus.

Responsibilities

• Lead the architecture, design, and implementation of Salesforce Service Cloud.
• Collaborate with stakeholders to validate requirements and solution feasibility.
• Conduct reviews to ensure adherence to best practices.

Skills

Salesforce Service Cloud expertise

Salesforce development (Apex, Lightning, Flows)

Strong communication skills

Job description

A technology company specializing in cloud solutions is seeking an experienced professional to lead the architecture and implementation of Salesforce Service Cloud with a focus on Case Management. The ideal candidate will have 8-10 years in the Salesforce ecosystem, strong expertise in Service Cloud, and proven ability to translate business needs into technical designs. The role involves providing technical leadership, collaborating with stakeholders, and ensuring design integrity during implementation.