Service Cloud Architect - Salesforce Automation

TechDigital Group; Marysville (OH); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is looking for a talented Salesforce Solution Architect to join their team in optimizing sales and customer service processes. The ideal candidate will have over a decade of experience in Salesforce development, particularly with Service Cloud. This role involves customizing applications, automating workflows, and integrating systems to ensure the platform evolves with business needs. You will collaborate with stakeholders to gather requirements and provide training to users. If you are passionate about Salesforce and eager to make a significant impact, this opportunity is for you.

Qualifications

• 10+ years of Salesforce development experience, focusing on Sales and Service Cloud.
• Proficient in Apex, Lightning components, and Salesforce declarative tools.

Responsibilities

• Develop and customize Salesforce applications to enhance user experience.
• Integrate Salesforce with external systems and automate business processes.

Skills

SalesForce Service Cloud

Apex Programming

Lightning Web Components

Salesforce APIs

Problem-Solving

Education

Degree in Computer Science

Degree in Information Technology

Tools

Salesforce Debug Logs

Apex Test Execution

Process Builder

Flow

Workflow Rules

Job description

Role Overview:
We are seeking a highly experienced Forward Deployment Engineer (FDE) with strong expertise in GenAI technologies and full-stack development. This role involves working closely with Wells Fargo LOB teams to deploy, integrate, and optimize AI-driven solutions to improve SDLC processes and overall productivity.

Key Responsibilities:
Design, develop, and deploy GenAI-powered solutions using Devin, Claude Code, and Cursor
Integrate GenAI tools into enterprise SDLC workflows (CI/CD and internal platforms)
Partner with Wells Fargo LOB teams to accelerate product delivery and lifecycle improvements
Lead tool onboarding, training, and enablement initiatives
Drive adoption and establish best practices for GenAI usage
Monitor and optimize tool performance, efficiency, and usage
Implement prompt engineering and workflow integration best practices
Provide hands-on troubleshooting, performance tuning, and scaling support

Required Technical Skills:
Strong full-stack experience with Java 17, Spring Boot, React/Angular/TypeScript, and Python
Experience with distributed systems, APIs, event-driven architecture, and microservices
Hands-on experience with CI/CD pipelines and developer tooling
Experience with cloud platforms such as OCP (OpenShift) or GCP

GenAI / LLM Expertise (Must-Have):
Hands-on experience with Devin, Claude (Anthropic), and developer AI tools like Cursor or Copilot
Strong understanding of prompt engineering, RAG (Retrieval Augmented Generation), and agent-based workflows
Experience with multi-agent architectures
Experience with MCP (Model Context Protocol) servers and integrations
Knowledge of agentic services and autonomous AI workflows including orchestration, tool chaining, and decision-driven execution

Top 3 Required Skills:
Advanced Java 17 with Spring Boot microservices development
Strong hands-on GenAI experience including MCP development
Ability to work in fast-paced enterprise environments with high adoption demands

Experience Requirements:
Minimum 14+ years of hands-on experience
Experience working in enterprise environments with governance and compliance requirements

Soft Skills and Expectations:
Strong collaboration with cross-functional and LOB teams
Ability to translate business needs into technical solutions
Ability to operate in fast-paced, evolving environments
Passion for driving productivity improvements through AI enablement